We are seeking an experienced Full Time Veterinary Client Service Representative to join our team.
Schedule: Full-time opportunity. Flexible scheduling. Typically, 4/10's with rotating weekends.
Compensation: Starting at $20-$24 DOE
Location: 4835 SE Woodstock Blvd, Portland, OR 97232
VCA Woodstock Animal Hospital is a growing and vibrant 4 doctor, AAHA accredited, small animal practice located in the Woodstock area of SE Portland. We have been serving the Woodstock community and surrounding area for many years. We are a fast paced, modern, paperless hospital that provides wellness and preventative care, acupuncture, advanced nursing care, digital radiology, ultrasonography, surgery, dentistry, hospitalization, client education and much more.
Our goal is to provide our teams the tools and resources to be successful and to encourage professional growth and learning.
Ideal candidates will have veterinary experience and be team players who possess good communication skills, are organized/detail oriented, have a strong work ethic, career minded, strong skill set, and enjoy working in a fast-paced yet fun environment.
If you are looking for a team where your skills, knowledge and passion will be well utilized, appreciated, and where progressive patient and client centered medicine is practiced, we may be the perfect fit for you. We are passionate about high quality medicine and committed to providing outstanding service to our patients and their families.
With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.
Why We Need You:
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
* Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
* Scheduling and confirming appointments.
* Placing outbound calls for follow-ups and reaching out to prospective clients.
* Presenting and explaining fees, including processing payments.
* Recommending, selecting, and obtaining products and services, including prescriptions.
* Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
* Managing medical records, charts, reports and correspondence.
* Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
Benefits of joining the VCA Woodstock Team!
At VCA, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. In addition, we support a work environment where you can focus on your career, happiness, and the patients & clients you serve. Below are some of the many benefits of joining the VCA team!
Why We Want You!
As a member of the VCA team, you will support Doctor teams by creating a positive, low-stress atmosphere for our clients and patients. Your mission will be to win the confidence of every pet parent-by delivering an outstanding client experience-so we can provide exceptional care to every patient.
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