The Business Systems Analyst will act as liaison between the end-user communities, the Salesforce technical team and Product Strategy Lead to determine the business line priorities, identify gaps, and translate business and technical requirements for assigned projects. The Business Systems Analyst will assist the lines of business with working towards full utilization of Salesforce through conducting training sessions, helping troubleshoot user issues and reporting defects. The overall design also includes required testing and controls and related components, while developing and maintaining custom reports, dashboards, and processes to continuously improve productivity. The Business Systems Analyst will be responsible for delivering data-driven recommendations and reports to executives and stakeholders. The Business System Analyst will work with users to provide application and integration support and will support audit and compliance requirements for all applications within the digital team. The Analyst will partner closely with business and process SMEs, data managers, and technology teams to implement solutions using the Salesforce Financial Services Cloud. Additional responsibilities include:
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