Sales Operations Specialist
Kforce Inc

Atlanta, Georgia

Posted in Recruitment Consultancy
about 1 month ago


This job has expired.

Job Info


RESPONSIBILITIES:

Kforce has a client in search of a Sales Operations Specialist in Atlanta, GA.Duties Include:
  • Supports BC on daily communication with delivery partner related to consumer deliveries, order reconciliation and system issues
  • Interacts with internal teams, vendors and outsourced contact center leadership
  • Supports development of contact center associates by identifying training opportunities, process gaps and performing basic audits
  • Reviews open follow up tickets and monitors weekly/daily trends with reporting
  • Educates operations and vendor teams on best practices, company policies and customer service excellence standards
  • Supports operational projects, new account launches and operations manager in the implementation of new policies, procedures and standards for outsourced contact center and documents new processes
  • Supports training and quality initiatives
  • Creates training material and launches process improvement initiatives
  • Supports return reduction initiatives
  • Produces and audits regular and ad hoc reporting
  • Handles escalations form consumers, Samsung dealers and internal teams
  • Manages system login creation as needed
  • Launches urgent process changes with outsourced contact center
  • Additional duties and responsibilities as assigned


REQUIREMENTS:

  • Bachelor's degree highly preferred
  • Years of experience: 3+ years
  • Vendor experience with contact centers, hand-on experience with customer service, order management, vendor training, and sales operations
  • Must be flexible and adaptable to the company's fast-paced, ever-changing environment, with the proven ability to work in ambiguous situations or with limited direction - Works effectively with competing priorities
  • Sales-driven; And can perform root-cause analysis to quickly find and present resolutions
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


This job has expired.

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