Sales Engineer (Remote)
West Corporation

Job Info

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For this opening we will consider candidates from the following locations: Plano,TX,United States | , United States;West Point,GA,United States

Intrado is seeking a talented Sales Engineer to work in any of our facilities or 100/% remote work environment.
Responsible for helping to generate sales revenues for Intrado and work with Intrado sales leadership to develop tactics and strategies designed to achieve sales goals; maintain a working knowledge of technical capabilities and functionality of Intrado platforms, systems, technologies, and applications to ensure they can actively and competently carry out sales support role; discuss, present, and demonstrate the assigned business segments systems to prospective clients in an accurate and efficient manner to emphasize the value and benefits of Intrado solutions; provide support to sales staff in the development and implementation of specific sales and negotiation strategies to acquire new business; develop and maintain response information materials for Requests for Proposal (RFPs), coordinating RFP responses with the Intrado sales team and designated internal or Intrado partner personnel; provide advice and input on sales support materials and communication strategies

MAJOR JOB ACCOUNTABILITIES
Technical Expertise - Proactively maintain a working knowledge of technical capabilities and functionality of Intrado platforms, systems, technologies, and applications to ensure they can actively and competently support Intrado sales to convey the practicality and operative advantages of Intrado systems

• Discuss, present, and demonstrate Intrado systems to prospective clients in an accurate and efficient manner to emphasize and exhibit the value and benefits of Intrado
• Establish communication with assigned division to stay current on technical changes and
• trends
• Disseminate information to the sales staff to ensure updated and revised information is always accessible
• Lead or participate in activities of a project nature, to include establishing and coordinating
• objectives as they relate to the goals, by implementing plans and programs for their attainment (e.g. demos, presentations, etc.)
• Know and support approved departmental and corporate policies relating to business procedures and philosophies

Technical Sales Support - Provide support to sales staff in the development and implementation of specific sales and negotiation strategies to achieve new business as they pertain to functional or technical requirements of Intrado systems (e.g., speech recognition, speaker authentication, Virtual ACD, Products, Interactive Voice Response, Network Control, Interactive Notification, Intrado Data Center Operations, Intrado Direct services, Virtual Events and Environments, Streaming and related services, etc.)

• Prepare analysis based on requirements to communicate back to client Intrado technical solutions and customer benefits as part of the sales cycle and in support of the sales staff
• As needed, accompany sales staff on prospect site or field visits to assist in conducting
• presentations in areas of expertise, helping to answer prospect's questions and perform pertinent demonstrations of systems or applications
• Assist sales staff in preparation for site visits to include preliminary internal notifications, detailed tour notifications, and coordinating visit with operations management and participating individuals
• As requested by sales staff, interface with prospective clients to evaluate and understand their program requirements from a functional and technical perspective
• Translate requirements resulting from sales efforts and communicate to the appropriate application or systems technical group
• Act as liaison to support all communications efforts between technical group and prospective client

Documentation Maintenance - Develop and maintain response information materials for Request for Proposal (RFP) for sales staff to utilize as a reference tool to complete future proposals, to include the initial development when required and on going maintenance and update of materials as information is disseminated by sales staff in the course of selling efforts

• Coordinate with operations to review and update materials on a quarterly basis
• As requested, assist sales staff in the development of RFP responses, providing necessary technical information in a timely and accurate manner
• Provide follow up assistance and expertise when needed to support the sales cycle to fruition

Problem Resolution - Proactively oversee the activities involved in quality resolution of problems related to area of responsibility

• Respond with a sense of urgency to problems escalated to employee's level
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
• Place the highest priority on providing quality customer service by overseeing all activities of
• staff, ensuring the unique needs of customers are met
• Ensure quality resolution and thorough and accurate documentation of customer issues
• Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
• Participate in creating, administering, and continuously updating procedures for resolution of all related issues

Team Interfaces - Establish and maintain a professional relationship with team members and department contacts

• Cooperate with team members to meet goals or complete tasks
• Escalate work flow and communication issues to supervisor
• Treat all internal/external customers and team members with dignity/respect

Mental and Physical Requirements

• This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers
• The nature of the work in this position is sedentary and the incumbent will be sitting most of the time
• Essential physical functions of the job include typing, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day
• Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day

Related Duties as Assigned

• The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
• Consequently, job incumbents may be asked to perform other duties as required
• Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
• Please contact your local Employee Relations representative to request a review of any such accommodations

MINIMUM QUALIFICATIONS
Applicant for this job will be expected to meet the following minimum qualifications. Education

• Bachelor's degree from an accredited college or University with major case work in computer science, marketing, engineering, business administration, or related field required
• Equivalent work experience in a similar position may be substituted for educational requirements

Experience

• Minimum five years increasingly responsible experience in software engineering or technical sales required

Based on area of assignment:

• Minimum two years experience in conceptualization and high-level design of speech recognition, DTMF, and related self-service solutions preferred
• Minimum 2 years experience in Virtual Environments and Streaming preferred
• Based on area ofresponsibility and departmental need, knowledge of VOIP, ACD, CTI, VXML, DTMF, technologies, protocols, use cases and typical customer requirements for Virtual Environment and Streaming and speech recognition is required.
• Knowledge of call center operations and interactive notifications preferred.
• Knowledge of audio and video production preferred
• Ability to travel

Preferred Experience:

• Cisco Product knowledge
• Telephony experience
• Microsoft services and licensing experience

ABOUT US

Connecting people with each other and the right information is mission critical. Intrado develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.

Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. Intrado welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

ABOUT THE TEAM

Intrado Cloud Collaboration provides meeting, messaging and collaboration tools that allow businesses to unlock the creativity of their teams and fuel productivity as if everyone was in one room - even when team members are across the globe.

Intrado also offers Cloud PBX systems for globally distributed corporations, Cloud Contact Centers to enable technical support and remote agents supporting businesses and Hosted MPLS Networks to increase business efficiency, execution and security.

With products and services ranging from audio / video conferencing services to meeting management tools, we also provide professional services to ensure support and training at each stage - from implementation of our tools and services throughout the customer lifecycle. Intrado is the #1 global conferencing partner, Cisco Meetings partner and a Microsoft Gold Collaboration Partner.

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