Retail Services Manager - Illini Union
University of Illinois

Job Info

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Retail Services Manager - Illini Union

Illini Union

Applications are now being accepted for the Retail Services Manager - Illini Union position for Illini Union at the University of Illinois at Urbana-Champaign.

As the community center of the University, the Illini Union draws together all members of the University with approximately 16,000 visits of students, faculty, staff, alumni, and guests on a daily basis. We are seeking individuals with diverse backgrounds who can help create and foster communities that strive toward this vision. This includes supporting the academic mission of the University by developing environments conducive to student learning and academic success, respecting, appreciating, and advocating for the diversity of our student population, and supporting the holistic development of all our students.

Job Summary
The position directs the operations of the Illini Union Rec Room and Quad Shop by setting priorities and managing human capital and financial resources.

Duties & Responsibilities

Management
• Provides leadership and day-to-day management for the Illini Union Rec Room and Quad Shop.
• Hires, trains, evaluates, and supervises permanent and student employees.
• Establishes, implements, and evaluates operating procedures and staff training to achieve excellent hospitality service and operational efficiency.
• Develops innovative business and programmatic opportunities, including night and weekend programs, via outreach and networking with campus departments, community, previous clients, and peers.
• Responsible for developing marketing and promotion schedules for the operations.
• Prepares regular reports and annual summary of operations.
• Actively participates in regular meetings, staff retreats, work teams and special projects.

Financial Oversight
• Oversees departmental budget development, financial management of resources and expenses, income goals, sales and promotions, pricing and cash handling related to the operations.
• Manages and evaluates contracts with service providers and/or vendors; makes all expenditures within established Illini Union and University guidelines. Works with Illini Union Business Affairs and/or University's Purchasing Division as needed.
• Selects products to be offered and services/programs to be offered within budgetary parameters.
• Manages inventory levels for both locations using sales reports, inventory records, and turnover figures to maximize sales while maintaining adequate stock levels.
• Prepares and submits all required financial reports.

Operations
• Investigates and recommends new services/programs and/or products to respond to customer demand and to remain competitive with area offerings.
• Collects and/or analyzes market research related to University of Illinois students, faculty, staff, and guests to determine appropriate product mix, programs, and service needs.
• Participates in development and implementation of short and long-range strategic planning goals and assessment.
• Coordinates efforts to maintain facilities through effective housekeeping, preventive maintenance programs, equipment repair and replacement, etc.
• Maintains equipment records to ensure working equipment for efficiency and performance in all areas.
• Develops, implements, and evaluates safety, security, and sanitation procedures for the operations.

Miscellaneous
• Performs other duties and responsibilities as assigned

Additional Physical Demands
Weekend and evening work will be required based on operational need.
Incumbent will have direct contact with university affiliated individuals and the general public.
Position supervises full-time and student employees.

Minimum Qualifications
Bachelor's degree in business administration, management, or other closely related fields.

Preferred Qualifications
Experience managing a recreational center, food and beverage operation, bowling/billiards operation, or similar setting.

Specialty Factors
Three years of professional business, financial, and/or managerial work experience in a retail and/or recreational services.

Knowledge, Skills and Abilities

Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques and coordination of people and resources

Ability to identify trends and review related information to develop and evaluate options and implement solutions.

Knowledge of marketing/promotions for retail operations is preferred

Appointment Information
This is a 100% full-time Civil Service Business Administrative Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 8/26/2022. Salary is commensurate with experience.

Application Procedures & Deadline Information
Applications must be received by August 26, 2022 . Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through this website will not be considered. For further information about this specific position, please contact Illini Union Shared HR & Admin Services at 217-333-3660 or iustaffdevelopment@mx.uillinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify .

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu .

Requisition ID: 1010238
Job Category: Administrative
Apply at: https://jobs.illinois.edu

This job has expired.