Ralphie's Advising Help Lab Academic Advisor
University of Colorado Boulder

Boulder, Colorado

Posted in Education and Training

This job has expired.

Job Info

Ralphie's Advising Help Lab Academic Advisor

Requisition Number: 45404
Location: Boulder Colorado
Employment Type: University Staff
Schedule: Full Time
Posting Close Date: 31-Jan-2023
Date Posted:

Job Summary

The Office of Undergraduate Education at CU Boulder encourages applications for an Academic Advisor, located in Ralphie's Advising Help Lab! This role is responsible for building relationships with undergraduate students and fostering success by providing multidisciplinary academic and developmental advising for all units and interests across all colleges and schools at CU Boulder. The generalist advising role works with all student populations across campus to empower and support them in exploration, decision-making, and working toward their choice of a major and an outline of goals for their undergraduate career at CU-Boulder and beyond. This position plays an active role as part of a collaborative, innovative, and welcoming team within Ralphie's Advising Help Lab.
Key responsibilities of the Academic Advisor are:

  • working with current and newly admitted students across all colleges, schools, and programs.
  • providing comprehensive advising, support and encouragement along their journey of college student development, and connection to campus wide resources supporting student success.
  • practicing a generalist approach to supporting all undergraduate students in their journey of exploration, discovery, and active participation in their undergraduate education.
  • creating supportive connections with students campus wide, maintaining an expansive knowledge base across many subject areas, colleges, schools, programs, and their connections to career paths.
  • practicing a keen understanding of all related functional areas on campus.

Other important aspects of this role include liaising with individuals across campus in all student and academic affairs departments, a commitment to active and continual professional growth and development, remaining current on student development research, and strong dedication to team collaboration, communication, eliminating barriers to student success, and innovation.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

The Office of Undergraduate Education (UE) is a campus office reporting to the Provost. Its charge is to examine the entire undergraduate student experience, assess outcomes, identify gaps, and launch and support student-facing campus initiatives. Current key projects in UE include a focus on first-year academic programs with the development of First Year Seminars; the coordination of undergraduate academic policies; the development of a coordinated campus advising structure; and the coordination and assessment of campus retention and persistence initiatives. We are currently working on a two-year initiative, Foundations of Excellence, which is focused on optimizing the first-year experience of our undergraduates.

What Your Key Responsibilities Will Be

Student Support
  • Providing interpersonal, individual and small group general advising and individualized support to students (via scheduled appointments, drop-ins, delivered either in person, on zoom, or via phone) and related administrative duties;
  • Resolving administrative problems and/or referring students to appropriate campus services;
  • Student traffic will vary over the course of the year so included in this role is providing proactive outreach and engagement with students who are identified as needing additional support through campus-wide programs.
  • Students use RAHL for advising and registration related concerns such as registration holds, inability to locate their primary advisor or are in the process of changing colleges, schools, or majors. The advisor will provide generalist advising support to a variety of majors or units during staffing changes to best support student success.
  • The advisor will follow all advising protocols and use campus advising tools such as Buff Portal Advising, CU-SIS, On Base, and DARS and will maintain a current, multidisciplinary knowledge base at all times.
  • Assisting students in planning for and making informed decisions about their academic journey, and potential career or graduate school direction; they help students to assess their interests, values and academic skills; they teach students how to navigate the systems, academic processes and policies at CU-Boulder; and they work with students to personalize their academic path, including offering co-curricular guidance that complements their goals and leading them in regular long term planning. Advisors also offer availability to students’ overall support network, including parents and families.
  • This position will offer assistance to academic departments in need of temporary advising support for students by taking on short term advising caseloads as needed.

Develop Advising & Departmental Partnerships
  • Liaising with partners across campus in support of Ralphie’s Advising Help Lab initiatives. This will include regular targeted meetings with college/school advising units and undergraduate education staff to ensure continuity of service and consistent referral processes.
  • Actively engaging in planning, assessment, and collaboration as a member of the cross-campus team located within the Office of Undergraduate Education including the Director of Campus Advising Initiatives & Strategy and Program Director for Advisor Training, Development, and Assessment, which includes regular meetings and collaborative training.
  • Attending campus wide organizational meetings and participate in cross-campus committees as necessary.

Strategic-Planning & Student Success Initiatives
  • Planning and collaborating with the Undergraduate Education team, including regular team meetings, trainings and evaluations. Advisor will assess outcomes and incorporate student experience into future planning for Ralphie’s Advising Help Lab initiatives.

Professional Development
  • Professional development, including but not limited to relevant conferences, mentoring opportunities, coursework, workshops, and research.

What You Should Know

  • Hybrid work environment with minimum three days in office. Subject to change.
  • All University of Colorado Boulder employees are required to follow the campus COVID-19 vaccine requirement. New employees must provide proof of vaccination or receive a medical or religious exemption within 30 days of employment.

What We Can Offer

The salary for this position is $50,000 - $54,636. Current CU Senior Academic Advising employees are eligible for transfer at their current level.


The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be impactful. Be supportive. Be Boulder.

What We Require

  • Completed Bachelor’s degree.
  • Minimum of one year of professional academic advising experience in a higher education setting.
  • Equivalent combination of education and experience may substitute.

What You Will Need

Core Values:

  • Creates a welcoming environment for all, where everyone feels a sense of belonging, support, and shared success.
  • Contributes to a professional environment that fosters community and diversity in hiring, staff retention, and success.
  • Demonstrates a strong commitment to respect and care for all members of the Advising community and the greater campus as a whole.

  • Acts with honesty, transparency, consistency and accountability to the student, institution, and the advising profession.
  • Ensures actions align with the Colorado Creed.
  • Displays commitment to a strong work ethic.

  • Engages in creative problem solving and is dedicated to improvement.
  • Demonstrates comfort with change and a willingness to try new things.
  • Approaches problems and uncertainties with possible solutions and open-mindedness.

  • Leads by example.
  • Strives for individual and unit success.
  • Considers the larger picture in terms of unit and university mission, vision and goals.

Critical Behaviors/Key Competencies:

  • Builds partnerships and works with others to meet shared objectives, both within and beyond the Office of Undergraduate Education.
  • Understands how their work supports the mission and goals of the university and the unit.
  • Proactively seeks to understand, value and incorporate the perspectives of others.

  • Ensures that key and critical information is shared in a timely fashion.
  • Effective in a variety of communication settings, adjusting as necessary to fit specific audiences and the messages.
  • Attentively listens and engages with others while maintaining a constructive and respectful environment even in the case of difficult or challenging conversations.

Job Knowledge
  • Maintains a both broad and specific understanding of relevant information to exploratory advising at CU Boulder.
  • Cultivates a campus network to ensure up to date knowledge base and to make informed, appropriate referrals.
  • Demonstrates a commitment to continued professional development, growth and learning.

Positive and Professional Approach
  • Cultivates a warm and welcoming environment for all students and their support network, staff, and CU community.
  • Motivates, encourages, and supports students and the greater educational community to recognize their potential, meet challenges, and respect individuality.
  • Demonstrates a commitment to professionalism and an awareness of the importance of representing the Advising community, CU Boulder, and the greater profession of student support in higher education.

Additional competencies:
  • Knowledge of various university academic programs relating to general education, college, and university graduation requirements.
  • Knowledge of university policies, and procedures, support programs, and services.
  • Knowledge of basic student and university statistics.
  • Excellent communication, organizational, time management, problem solving, and interpersonal skills including working in public or shared space with a dynamic presence.
  • Ability to work independently to meet deadlines and set work priorities.
  • Knowledge and facility with CU Boulder software and ability to learn new and changing technological systems.
  • Ability to create a positive culture and environment through attitude and behavior.

Special Instructions

To apply, please submit the following materials:
  1. A current resume.
  2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by January 31, 2023 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

Select here for additional information regarding Classified Staff positions: https://www.colorado.edu/jobs/special-instructions-classified-staff-applicants

To apply, visit https://jobs.colorado.edu/jobs/JobDetail/Ralphie-s-Advising-Help-Lab-Academic-Advisor/45404

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