Project Manager, Digital Patient Experience Delivery
Mass General Brigham

Job Info

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At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

Reporting to the Senior Manager, Digital Patient Experience- Delivery Team, the Project Manager will work across and between MGB Digital, MGB Operations, and other external groups to drive Patient Experience & Virtual Care. The Project Manager will be responsible for the execution of mid to large sized project plans and critical paths, for both mature programs and early stage program development needs .

Principal Duties and Responsibilities

• Owns the day-to-day operations of activities related to assigned program(s)
• Collaborates with team leads on the effective and efficient use of Workfront for project management
• Works closely with the management on the development of the program project plans and goals
• Develops and owns project plans and proactively manages and coordinates open action items, escalating decisions to leadership when appropriate
• Coordinates data and reporting activities (work with analysts on data requests and independently interpret and present data) for program(s) and stakeholder groups
• Prepares/delivers presentations to Senior leadership group across MGB Digital, identifies resource model, and tracks all related program items for progress
• Evaluates key data and analytics related to process, outcome, and survey metrics to evaluate the success of the program, inform the revision/evolution of the program, and meet internal performance goals
• Understands, partners and networks with all stakeholders, understands key decision makers
• Designs, implements, and manages all aspects of large, complex, multi-disciplinary programs and projects as needed
• Understands the integration, development and implementation needs across the full program of work
• Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Other duties and responsibilities as assigned

Qualifications
Qualifications

• Bachelor's degree required; MBA or other relevant master's degree preferred, but not required
• 5+ years of related experience including three to five years administrative management experience in a healthcare environment; experience working directly with senior clinicians & managers preferred
• Must have 3-4 years project management experience
• Demonstrated Project/Program Management expertise and refined skill
• Technical background preferred but not a must

Skills/Abilities/Competencies

• Demonstrated leadership experience in large complex organizations
• Excellent writing and presentation skills
• Exceptional communication, interpersonal, and presentation abilities
• Strong organizational skills and the ability to drive projects to completion in a complex, deadline-driven environment
• Ability to build consensus across teams, with staff and leadership
• Ability to review project deliverables for completeness, quality, and compliance with established project standards
• Ability to document and communicate the status of progress against plans, taking corrective action as necessary
• Intermediate proficiency in Excel, Visio, Teams, and PowerPoint
• Ability to work independently

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

• This position requires occasional local travel to MGB sites, vendors, and/or conferences
• Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask
• Normal office working conditions. The noise level in the work environment is quiet to moderate
• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds
• Specific vision abilities required by this job include close vision, distance vision and depth perception

Supervisory Responsibility

• No direct reports; may provide guidance to less seasoned and new staff

Fiscal Responsibility

• Demonstrates fiscal responsibility by effectively using Mass General Brigham resources
• May have financial responsibility of program budget as determined by leadership

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

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