Project Coordinator - Quality
Nantucket Cottage Hospital (NCH)

Job Info

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Hybrid work schedule, Full-time, 40 hours per week

Job Summary:

The Quality Project Coordinator provides project coordination and support for the Nantucket Cottage Hospital Quality department, ensuring timely communication and efficient operations. Collaborating with stakeholders across the organization, the incumbent plays a vital role in patient safety, regulatory compliance, and continuous quality improvement initiatives.

Essential Job Duties and Responsibilities

Project Management:

• Lead and manage various quality and safety programs, including performance improvement initiatives, patient advocacy and engagement projects, and regulatory compliance assessments.

• Conduct program gap assessments, develop implementation plans, and monitor progress towards objectives.

• Track and manage quality and safety reports, ensuring compliance with departmental and hospital standards.

Patient Safety and Regulatory Compliance:

• Collaborate with the Quality department and hospital leadership on various patient safety initiatives, including the Culture of Safety program and educational programs for staff.

• Facilitate regulatory compliance readiness efforts, serve as a resource during inspections, and manage the Ellucid Policy Management System.

• Present quality and safety data to stakeholders and support reporting requirements.

Coordination and Communication:

• Triages patient complaints & grievances submitted through the Patient Relations line, letters, emails, and other electrical sources i.e. National Research Corporation (NRC) Patient Experience Surveys.

• Receives and responds to letters, telephone calls, staff referrals and walk-ins, relating to patient's problems, complaints, regarding their hospital treatment, in-patient and outpatient services.

• Coordinate and schedule diverse meetings, including daily huddles, multidepartment gatherings, and family meetings.

• Manage departmental communication channels, including broadcast alerts, quarterly newsletters, and internal publications.

• Coordinate with various stakeholders, including clinical and non-clinical staff, eCare teams, and patient advocacy groups.

• Ensure accurate and timely communication of information across all levels of the organization.

Clinical Process Improvement:

• Collaborate with clinical teams to identify and implement process improvement initiatives aimed at enhancing patient care quality and safety.

• Lead and facilitate clinical PI teams, providing data management support and presenting improvement results.

• Update quality and safety dashboards for hospital and departmental oversight.

Administrative Support:

• Provide administrative support for legal proceedings, including notices and subpoenas.

• Manage BORIM safety and quality reports and responses.

• Assist with event reviews, scheduling conference rooms, and general administrative tasks as needed.

All other duties as assigned.

Qualifications
Essential Knowledge, Skills, and Experience Required for the Position

Knowledge, Skills, and Experience Required

• Sits, stands, bends, lifts and moves intermittently during working hours.

• Involved with patients, residents, staff, government agencies/personnel, etc. under all conditions and circumstances.

• Communicates with the medical staff and other hospital staff.

• Attends and participates in continuing training programs as they relate to the position.

• May be exposed to infectious waste and diseases.

• Is subject to lifting, carrying and supporting patients.

• Must be constantly alert for patient safety.

• Must be able to read, write legibly, speak clearly and understand the English language.

• Must possess the ability to make independent decisions when circumstances warrant in a timely fashion.

• Must function independently, have flexibility, personal integrity and the ability to work effectively with the President, physicians, department managers and the general public.

• Must possess the ability to deal tactfully with staff, patients, family members, visitors, government agencies/personnel and the general public.

• Must possess the willingness to work harmoniously with professional and non-professional personnel.

• Strong interpersonal, communication, and organizational skills.

• Ability to manage multiple projects simultaneously and prioritize tasks effectively.

• Proficient in data analysis and presentation.

• Excellent judgment and problem-solving skills.

• Ability to work independently and as part of a team.

• Bachelor's degree preferred.

• Minimum 3 years of experience in healthcare or administrative support (relevant experience/training will be considered).

• Experience with quality improvement methodologies and regulatory compliance requirements preferred.

Special Requirements

• Must be available to assist during regulatory agency reviews.

• Must be available to work in the case of a Hospital declared emergency.

EEO Statement
Nantucket Cottage Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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