PROGRAM MANAGER, DRC
Geo Reentry Services
Job Info
Facility: RS NEPTUNE NJ
Compensation Base:
Compensation Bonus (if applicable):
Equal Opportunity Employer.
Summary
Work for the world leader in evidence-based rehabilitation programming in the criminal justice market and manage a team whose purpose and mission is to change behavior and change lives! This position is responsible for the overall operational and contractual management of an office(s) contracted to improve community public safety. The position reports to an Area Manager and has responsibility for frequent customer and stakeholder contact.
Primary Duties and Responsibilities
- Manages and directs all activity in the planning, development, implementation, monitoring and supervision of Company programs and services for a reentry or supervision office or group of offices using principles of the “What Works” system.
- Ensures that all programs function in a manner that satisfies contractual obligations. Generates timely and accurate reports on the status of program operations and communicates to customers.
- Delivers consistent quality of services by developing and maintaining an environment that promotes excellence in all operations.
- Develops and implements strategies to enable the office, or offices, to achieve operational and financial objectives.
- Monitors and evaluates all business processes. Develops and implements process improvements to increase efficiency.
- Manages all revenue and expenses for an office or group of offices. Monitors, analyzes and reports on financial outcomes.
- Participates in the financial planning process. Communicates the plan to staff for implementation.
- Manages relationships with existing customer base to ensure a high quality of service, resolve issues promptly and provide customer satisfaction.
- May provide direct participant services and/or carry a participant caseload utilizing evidence-based practices
- Responsible for staying up to date on the latest research around what works to reduce recidivism with justice involved individuals.
- Identifies potential customers, influencers and decision makers in the community in order to build relationships, raise level of Company name recognition and communicate Company results. Develops new business opportunities. Tracks and reports on activities to attract new customers/business.
- Performs other duties as assigned.
Job Qualifications:
Knowledge, Skills and Abilities:
- Working knowledge of criminal justice system and court procedures.
- Understanding of criminal justice market and customers.
- Strong oral and written communication skills with internal and external contacts at all levels.
- Good presentation, public speaking and facilitation skills.
- Good organizational skills with the ability to handle multiple tasks and prioritize appropriately.
- Attention to detail.
- Problem solving and analytical ability.
- Conflict resolution and de-escalation skills.
- Good interpersonal skills.
- Good supervisory skills.
- Ability to perform basic financial management and budgeting.
- Basic computer skills.
- Marketing skills.
- Ability to work with diverse clients and staff.
- Leadership skills
Education or Formal Training:
- Bachelor’s Degree in Human Services, Psychology, Criminal Justice or related field.
- Master’s Degree preferred.
Experience:
- Two to three years experience in criminal justice or case management.
- One year supervisory experience preferred.
Work Environment:
- Typical office environment.
- Local travel required.
- Some work on weekends or evenings may be required.
This job has expired.
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