Program Manager
AVI-SPL

Schaumburg, Illinois

Posted in IT


This job has expired.

Job Info


Description

Job SummaryThe Program Manager Global Accounts is a member of AVI-SPL's senior project management organization accountable for all operations and service responsibilities for the Global Account(s) to which they are assigned. This position is responsible for coordination and communication between key client and internal AVI-SPL stakeholders to ensure the highest level of customer satisfaction attainment throughout all aspects of the sales project & service lifecycle. This role is strategic in nature but will also lead tactical efforts within the account(s) by providing oversight leadership and direction to ensure essential roles are properly staffed and KPI metrics are achieved. Essential Duties and Responsibilities\u0007 Develop and maintain customer relationships with key decision makers and other influencers necessary to properly manage all aspects of the account\u0007 Direct liaison with the customer as the primary owner of all communications related to project deployments service level agreements open service tickets risks and escalations as necessary \u0007 Manage and drive financial accountability throughout the various aspects of the account and ensure additional KPI metrics are achieved as necessary\u0007 Drive the highest level of customer satisfaction attainment by leveraging best practices and necessary resources aligned to the customer strategy\u0007 Conduct lessons learned meetings on an as needed basis with internal AVI-SPL stakeholders to drive corrective measures to retain the highest level of client satisfaction\u0007 Host regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with customer needs and strategy\u0007 Host at minimum quarterly business reviews with key customer contacts and internal AVI-SPL stakeholders to review all aspects of the account and ensure we are meeting/exceeding expectations \u0007 Develop and maintain account specific playbook consisting of standard operating procedures to ensure alignment with internal AVI-SPL stakeholders for consistency in delivery model\u0007 Assist the customer in managing and monitoring standards with design and deployment to promote innovation quality and consistency of experience\u0007 Provide leadership to ensure that the business outcomes user experience and ongoing user adoption is consistently attained throughout the client organization\u0007 Lead global team meetings with individual project managers to provide guidance and assemble project updates\u0007 Facilitate internal project kick-off meetings that include key participants from sales engineering programming fabrication and installation\u0007 Create and manage project schedules and coordinate/verify appropriate resource scheduling for all required project tasks where applicable\u0007 Provide direct interaction with service management to ensure smooth transition from project completion to service ownership \u0007 Oversee the process of recruitin


This job has expired.

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