Location: Mountain View, CA
Description: Our client is currently seeking a Product Support Program Manager
About the product: Local Services Ads is an ads product within Client that helps match and connect consumers with professionals, like locksmiths, lawyers, plumbers, house cleaners and real estate agents. Consumers can search among the qualified, background-checked professionals on our platform, and find profile info, ratings and reviews for each.
- The Local Services team requires a product support program manager to manage technical support escalations from our sales and support outsourced teams. The role will also contribute to system administration for various operational tools, help with analytics and reports automation and ongoing infrastructure and development projects in support of the evolution of the Local Services platform. Your ability to balance a quick solution with long-term streamlined operational processes will build a solid foundation and earn the trust of our advertisers and internal teams.
This job will have the following responsibilities: