Patient Service Coordinator III - Waltham
Massachusetts General Hospital(MGH)

Job Info

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Massachusetts General Hospital - Physical and Occupational Therapy Department is seeking Practice Access Coordinators to join the MGH - Outpatient Physical Therapy Team as a Practice Service Coordinator at the MGH West site in Waltham.

Are you the type of person who excels at thinking on your feet, using good judgment and driven to provide excellent customer service? Do you value developing relationships with patients? Do you enjoy managing several tasks at once and solving problems creatively? Do you feel pride in a job well done?

If so, this may be the position for you.

What: Practice Service Coordinator (PSC), a position responsible for greeting patients, processing co-pays and exceptional schedule management for a dynamic therapy practice. PSCs make future appointments for patients, ensuring that the physical and occupational therapists schedules are full. This is a great opportunity for someone who enjoys interacting with patients and being a part of a large team oriented practice in a brand new facility. Candidates should have the flexibility to deal with problems as they arise and to quickly create and adjust to new priorities as needed.

Why: Both patients and therapists sometimes run into scheduling problems and need someone to help move appointments to make the most efficient use of everyone's time. That's why candidates must be able to manage several tasks at once, use good judgment to solve problems creatively and understand that accountability for these responsibilities rests with the candidate.

When: We have a full-time opening for a qualified applicant, meaning only those individuals with a proven track record of exercising good judgment, managing several tasks at once, and handling constantly changing priorities in a positive, professional environment.

Where: Our state-of-the-art Physical Therapy practice is located at the MGH Waltham Campus.

Qualifications
Qualifications - External

How: If you meet all of our requirements and are interested in joining the MGH team, please email your resume here. We look forward to hearing from you. But first, please make sure you have the following:

• High school diploma required
• Attention to detail and the ability to multi-task
• A flexible, upbeat personality and top-notch communication skills
• Strong customer service orientation and the ability to interact with diverse
• groups of patients and therapists
• A proven track record of exercising good judgment and handling constantly changing priorities in a positive, professional environment
• Proficiency in Microsoft Office applications, experience with EPIC preferred
• The desire to cultivate personal relationships with patients, staff and co-workers

Only candidates who meet all of these requirements will be considered.

EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

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