PATIENT SERVICE ASSOCIATE - CARY MEDICAL ONCOLOGY
Duke University

Durham, North Carolina

Posted in Education and Training


This job has expired.

Job Info


PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

Occ Summary Work PerformedN/AKnowledge, Sk ills and AbilitiesLevel Characteristicsmanagement.Explain billing to pat ientsand procedures.Check-outskills. Knowledge of medicalSchedule tests andprocedures. Complete and distributeancillary service requisitions.acc ording to PRMO credit and collection policies. Determine the amountStron gverbal and written communication. Basic PC and data entryAnswer telepho ne,take and deliver messages to physicians, nurses andterminology and te lephone etiquette. Demonstratedability to organizerelationships with ot hers.Must be able to apply specific departmentalrelating to verifying pa tient information, collecting payments andscheduling. Position also invo lves customer service, messageCoordinate and participate in a variety of duties associated with dailypolicies rules and regulationsmaintaining re cords and forms.establish and maintain effectiveclinic preparation proce ss,Disseminate messages according to practice communication standardscom pletely and timely.Prepare for clinic visits by reviewing next day patie nts and completingpatient identification, patient check in/out, chargepo sting, cashothers. Report obtainedpatients. Make return appointments bys cheduling patients into themedicalinformation from patients and referri ng physicians accurately,charts.Check-in patient upon arrival in the pra ctice.Enter pre-visit orders and prepare new patient charts. Pick up X-r ays,encounter forms.reports, petty cashand collections bag.File history sheets, ancillaryIDX.on insurance plan.Prepare encounter forms. Investig ate and account formissing encounter forms. Audit encounter forms forcom pleteness andpreparation and referralspatient record documentation.Retur n medical records. Attachforms andobtain signature as required bypolicy and procedure.the primary care physician or referring physician and sch eduling testsAccurately identify the appropriate account for patient vis it. PresentIdentify correct patient information in IDX. Verify patientde mographicpatient specific chart documents and requisition/transmittaldoc uments.private physician officedata. Edit IDX as needed.insurance cards as indicated by procedure. Coordinate allBatches encounter formsor charg e posting inreports and all other requiredHIPPA/Medicare documents to th eand written instructions, interact tactfully with customers andCopy,fil e and distributedistribution, ancillary scheduling andaccuracybeforebatc hing.labs/procedures as requested. Maintaincorrect appointment type, ent eringnext day preparation activities.management and patientappointmentan d prioritize work, provide oraloffice charts, medical records,and educat e patients on requiredof cash to be collected basedmanage all appropriat e alerts. Collect and post co-payments andCompletes all IDXcheck-infiles andbalances on accounts due. Imprint all


Minimum Qualifications


Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education


Experience

Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or


Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


This job has expired.

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