Patient Registration Representative I
Holy Cross

Job Info

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Employment Type:Full timeShift:Rotating Shift

Description:General Summary:
Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process. Minimizes the financial risk of providing services by assessing the patient's financial status, verifying and entering accurate patient information into the registration systems, obtaining signatures on all required hospital and regulatory forms, ensuring all required documentation is present, and obtaining applicable patient payments prior to or at the time services are provided. Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers and co-workers. Financial/insurance information is communicated to Benefit Advocacy and Insurance Verification staff when appropriate. Maintains patient confidentiality and adheres to the hospital's privacy and security policies at all times. Other duties are as assigned. Supports the Mission of Trinity Health and Holy Cross Hospital.
Job Title:

Patient Registration Representative I

Employment Type:

Full-time

Location:

Silver Spring, MD

(SUMMARY) Position Highlights:

• Competitive salary
• Benefits - Medical, Dental & Vision, PTO, Free Parking, Metro Access, Tuition Reimbursement, 403(b)
• Quality of Life: Flexible work schedules
• Advancement: Career growth opportunities
• Location: Silver Spring

Description:

• Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process.
• Minimizes financial risk of providing services, by assessing patient financial status, verifying, and entering accurate patient information into EPIC TogetherCare system, obtaining signatures on all required hospital and regulatory forms, and obtaining applicable patient payments prior to or at time services are provided.

Responsibilities:

• Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers and co-workers.
• Financial/insurance information is communicated to case management and financial counseling staff when appropriate. Completes all managed care notification requirements.
• Maintains patient confidentiality, and always adheres to hospital privacy and security policies.
• May be required to enter laboratory and radiology orders, when necessary.

What you will need:

• High School graduate or GED
• Ability to communicate clearly and effectively in both verbal and written form. Fluency in both English and Spanish preferred. Spanish may be required for this position in specific settings.

• One-year experience in a hospital and/or other health care setting, preferably in registration, billing, cash collections or insurance requirements. Familiarity with third party/insurance payers and medical terminology preferred.

• Proficiency in the use of computers. Specifically, Microsoft products and email.
• Typing skills of 45 wpm or higher required.

• Excellent telephone customer service skills, strong interpersonal communication, problem solving and organizational skills.
• Willingness to transport patients by wheelchair, meet patient age-specific needs,
• Ability to stand for long periods of time.

About us:

Holy Cross Health is a Catholic, not-for-profit health system that serves more than 240,000 individuals each year from Maryland's two largest counties - Montgomery and Prince George's counties. Holy Cross Health earns numerous national awards, clinical designations and accreditations across a wide range of specialties for providing innovative, high-quality health care services.

We were named one of America's 100 best hospitals.

Holy Cross Health is an Equal Employment Opportunity (EEO) employer. Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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