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The department of Patient Experience has an exciting opportunity for a full-time Patient Experience Specialist 2 (U) to work on the UHealth campus. The Patient Experience Specialist 2 (U) functions as a bridge between patients and the health system, providing support and assistance for patient experience concerns and complaints. The Patient Experience Specialist 2 (U) performs detailed analytical and technical work on the timely and thorough review of complex and sensitive feedback and complaints to correctly classify and direct each case to the appropriate individual(s) or department(s) for resolution. The Patient Experience Specialist 2 (U) collaborates with clinical and administrative colleagues and understands internal policies and procedures, ensuring feedback, complaints, and grievances are handled per internal and external guidelines and regulations and optimizing outcomes to increase patient satisfaction.
Schedule: 11:30am to 8:00pm
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