Patient Accounts Coordinator
Mass General Brigham

Job Info

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About Us

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity

The Patient Accounts Coordinator functions under the general supervision of the department manager. This position is responsible for the timely and accurate submission of all patient balances and bills within the Epic. The coordinator works closely with management and other units within the billing department to identify, correct, and resolve workflow issues as well as ensure all responsibilities and submitted claims are complete.

Principal Duties and Responsibilities

• Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Ensure departmental goals are met through effective review and understanding of Epic and reporting to drive day to day priorities and decisions
• Delegate duties, tasks, and responsibilities effectively to PBS Reps.
• Coordinating the follow up work for the PBS WQ/Research Team ensuring HB research, patient call backs, PB and HB Return WQs,
• Assist the supervisors/Managers with all training on WQs, correspondence functions
• Organize and coordinate department workflows
• Distribute daily work to ensure goals are met as established by the unit
• Assist management in handling complex issues and work to resolve issues, particularly as it relates to timely filing issues
• Understand and monitor all daily claim files using Epic, Xclaim, and other reporting tools
• Perform root cause analysis and translate day to day issues into specific and actionable resolution steps
• Assist in the research, review, and analysis to raise and report problems as necessary
• Attend required meetings with Management to discuss issues
• Assist in training and education of staff
• Adhere to the organization's HIPAA Privacy guidelines
• Performs other duties, tasks, or projects as assigned

Qualifications
Skills, Abilities and Competencies

• Familiarity with Insurance terminology and language is required
• Analytical and problem-solving skills
• Strong understanding of Microsoft Office Suite is required
• Expert knowledge of hospital billing required
• Attention to detail a must
• Ability to multi-task required
• Ability to handle multiple tasks having complex procedural steps in a timely manner
• Accurately and productively perform high volume output daily
• Experience with Epic hospital billing systems is required
• Ability to perform well in a high volume and fast paced production environment with a high degree of accuracy and productivity.
• Demonstrates fiscal responsibility by effectively using Mass General Brigham resources

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

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