Patient Access Coordinator, Medicine
Medical Faculty Associates, Inc

Washington, District of Columbia

Posted in Medical and Nursing


This job has expired.

Job Info


Position Summary

Schedules and registers Medical Faculty Associates, Inc. ("MFA") patients while providing effective customer service to all callers. Provides detailed information about the Department of Medicine in addition to general information regarding the entire MFA.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

  • Demonstrate knowledge of the organization's mission and MFA's iCare values and incorporates them into the performance of duties.
  • Facilitate the timely completion of scheduling and/or administrative requests from the Practice via tasks in EMR (EPIC). 72 hours for Routine Tasks and same day turnaround for Urgent Tasks.
  • Manage new patient referrals and appointments. Obtain all pertinent information to ensure optimal care coordination (medical records, test results, referrals, copays). Ensure that all new patients are well prepared for their first visit.
  • Review department schedules ensure appropriateness of scheduled appointments, and backfill open slots
  • Routes calls or messages to appropriate clinical teams for proper triage. Initiates prescription refill requests as needed.
  • Schedules, coordinates, and reconciles all clinical telehealth appointment.
  • Performs virtual and electronic patient registration and insurance verification.
  • Use video-conferencing technologies, telehealth technology and scheduling software to coordinate and connect staff, resources, patients, and providers in the manner effective to delivery of services, patient care, education, and training.
  • Accurate creation and direction of tasks to the appropriate individual, to include admins, teams, providers, etc.
  • Perform all registration for new patients and updates registration information for established patients.
  • Assess and process medication refill request with adherence to current processes.
  • Provides patient instructions verbally or in writing when necessary for patient to prepare for appointment.
  • Respond to customer inquiries at the organizational level.
  • Demonstrates effective call handling, including upset/dissatisfied customers. Appropriately identify and escalate priority issues.
  • Ability to manage calls in an organized manner, including trouble shooting issues and actively problem solving.
  • Works with nurse navigators, administrative assistants and other internal departments to efficiently and effectively resolve customer needs.
  • Demonstrates an awareness and sensitivity towards patient/family rights.
  • Complies with departmental standards regarding training, professional development, communication, management of workload, and safety/emergency situations.
  • Prepares and mails appointment notices and patient information, as required.
  • Ability to perform job duties at satisfactory levels using computer based scheduling programs, including but not limited to Epic.
  • Supports department by working on special projects to assist in operational initiatives as directed by supervisor and departmental leadership.
Qualifications

Education
  • High school graduate or equivalent required; two years of college is preferred.
  • Knowledge of medical terminology or completion of medical terminology course is desired.
Experience

Internal Candidates:
  • A minimum of 2 years of experience in a medical/healthcare environment, such as a hospital, physician office, ambulatory clinic, or healthcare call center.
  • Must have a minimum of 2 years of call center experience.
  • Experience utilizing a web-based computerized system for scheduling and Microsoft Office programs, Word and Excel, is required.
  • Typing speed at a minimum of 45 WPM is required.
External Candidates:
  • A minimum of 3 years of work experience in a medical/healthcare environment, such as a hospital, physician office, ambulatory clinic, or healthcare call center.
  • Experience utilizing a web-based computerized system for scheduling and Microsoft Office programs, Outlook, Word and Excel, is required.
  • Customer service experience is required; high volume contact center experience is desired.
  • Must have working knowledge of insurance, processing prescription requests, referral intake, etc. and possess developed problem-solving skills.
  • Typing speed at a minimum of 45 WPM is required.


This job has expired.

More Medical and Nursing jobs


Daniels Sharpsmart Inc
Chicago, Illinois
Posted about 3 hours ago

Daniels Sharpsmart Inc
West Palm Beach, Florida
Posted about 3 hours ago

Sarstedt Inc
Reno, Nevada
Posted about 2 hours ago

Get Hired Faster

Subscribe to job alerts and upload your resume!

*By registering with our site, you agree to our
Terms and Privacy Policy.