Part-Time Center Desk Assistants, Residential Life
Indiana University

Job Info

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Department

RESIDENTIAL PROGRAMS & SERV (BA-RPAS-IUBLA)

Department Information

Residential Programs and Services houses approximately 12,000 students predominately first year students in 14 traditional residence halls. In addition to our traditional floors, we have 21 Living Learning Centers and Thematic Communities. We are committed to diversity and inclusion that is guided by our Diversity Statement.

Job Summary

RPS is recruiting center desk staff for positions starting immediately. Desk staff are normally the first point of contact for residents, parents and others who need to conduct business at the residence center. This contact can be done in person, by phone or by email. Staff respond to what they can and escalate what they cannot. Most offices will be using Microsoft Teams to keep track of schedules and office updates.

Department-Specific Responsibilities

• Communicates in a clear and appropriate manner with all residents, staff, and guests.
• Utilizes desk procedures and documentation as needed to address questions.
• Answers center desk phone, responds to inquires, and directs calls to appropriate office if unable to answer questions.
• Uses provided computer to respond to emails, enter work orders, and log in and out packages.
• Participates in training and development sessions as determined by the department.
• May handle packages and mail, maintenance and pest control issues, and questions from residents and parents when working during normal business hours.
• May utilize the hand-held radio / walkie-talkies to communicate within the center.
• May have the opportunity to stay late to work the desk during break closings or return early from break to assist in re-opening.
• Additional tasks may be assigned by the supervisor. Individual center desks might have other duties specific to their community needs.

Qualifications

EDUCATION

Required

• General knowledge at the high school level.

SKILLS

Required

• Ability and enthusiasm to work on a team.
• Positive attitude with a willingness to learn.
• Strong commitment to guest service.
• Proficient communication skills
• Highly thorough and dependable.

Working Conditions / Demands

The person in this role must be able to perform the essential functions with or without an accommodation. Ability to move up to 20 pounds may be required for mail/packages processing.

Offices will require availability to work some weekends and evenings.

Additional Information

Applications accepted immediately. Applications will be accepted on a rolling basis until all positions are filled.

This role is for the entire academic year (through May 2023).

Work Location

Bloomington, Indiana

Work Hours

Flexible work schedule that is typically set for the semester.

Most offices schedule desk staff between 6-20 hours a week based on availability.

Scheduled desk shifts can be any time within the listed office hours below and are based on staff availability and office need.

Monday - Friday 8 a.m. - 10 p.m.

Saturday - Sunday 10 a.m. - 10 p.m.

Occasionally, there are opportunities to work extra hours; not to exceed 29 hours in one week.

Job Classification

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Employee

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

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Telephone: 812-856-1234

This job has expired.