Operations Support Specialist Temp - Saatchi Art
Leaf Group

Job Info

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Saatchi Art is the world's leading online art gallery, established with the goal of helping people all over the world connect with art and artists they love. We offer an unparalleled selection of paintings, drawings, sculpture, and photography in a wide range of prices, and provide artists worldwide with an expertly curated environment in which to exhibit and sell their work. Based in Los Angeles, Saatchi Art is redefining the experience of buying and selling art, making it welcoming and accessible for artists and collectors alike. Come help us support and transform the art world!

Leaf Group is a diversified Internet company that builds platforms to enable communities of creators to reach dedicated audiences in the ever-growing lifestyle categories.

We are looking for an Operations Support Specialist Temp to join our team. You must be able to work a minimum of one weekend day between Monday - Sunday, typically 9am-6pm (working remotely). This is a paid, temporary position and will be evaluated further based on performance and business need.

A big vision calls for a big job. As we grow, our need for an Operations Support Specialist grows with us.

Leaf Group is a house of brands, creating and cultivating digital-first companies in growing lifestyle categories: Fitness & Wellness (Well+Good, Livestrong.com); Home & Decor (Hunker, Society 6), and Art & Design (Saatchi Art, The Other Art Fair). Additionally, we have performance focused brands in key categories such as Travel, Pets, and DIY (OnlyInYourState, Cuteness, eHow). Our media and marketplace brands are authentic and authoritative, reaching a large and growing passionate audience.

We work in a fun, collaborative environment that is diverse, adventurous, and open-minded. We look for proactive, accountable people focused on continuous learning and growth to push themselves and our businesses forward. Check us out here.

You'll Report To: Manager, Operations

A typical day as an Operations Support Specialist might include:

• Answering a large volume of emails and phone calls from buyers and artists (about 85 tickets and up to 10 calls daily)
• Monitoring art shipments daily to ensure fast and safe arrival
• Alerting our engineering and product teams to issues users are experiencing
• Working with your Operations and Curatorial teammates to resolve complex and long-term order situations

You'll be successful if you like staying busy, helping people, and navigating a fast-changing, dynamic, exciting, collaborative environment. You must be patient, empathetic, and passionately communicative. Support specialists should be able to put themselves in their customers' shoes and advocate for buyers and artists when necessary.

What You Have:

• 1-2 years of customer service experience
• Strong verbal and written communication
• Excellent follow through and a high attention to detail
• A passion for fine art and helping collectors of art and artists is preferred
• Not afraid to wear multiple hats - no job being too small or too large
• We're casual and informal but we work hard and work responsibly. Personal accountability goes a long way. We believe we are the change.

What We Have:

• eHow is the 2019 & 2020 People's Choice and official Webby Winner for Social Video/How To-DIY
• Well+Good is the 2019 People's Choice winner of the Webby's Award for Best Lifestyle Brand
• Leaf Group is among TalentDesk's 2019 Best Companies To Work For
• Leaf Group is among the 2019 & 2020 Built In LA Best Companies To Work For
• Leaf Group is among Comparably's 2018 Best Companies in Los Angeles
• Well+Good is the 2018 winner of Fast Company's Most Innovative Company Award
• MyPlate is the 2018 winner of the Webby Award for Best Design
• Winner of the 2017 Best Company for Diversity award Comparably

Leaf Group is a diverse, equitable, and inclusive workplace that reflects our customers and the world we live in. We encourage people from all backgrounds, ages, abilities, and experiences to apply for our roles. Leaf Group is an equal opportunity employer. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

Agency Disclosure:
If the Leaf Group Talent Acquisition department, or any current company employee, receives an unsolicited resume from a third party recruiting agency and Leaf Group does not have a signed Agency Agreement active, Leaf Group will not be deemed liable to pay a placement fee. The unsolicited resume will be considered a gift and can be considered for our recruitment efforts.

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