Operations Support Intermediate
ADP

Job Info

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ADP is hiring a Operations Support Intermediate

• Do you possess exceptional problem-solving skills?
• Are you an upbeat team player who loves working in a positive environment?

Well, this may be the role for you. Ready to make your mark?

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change - your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

EXAMPLE: To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

What you'll do:

What you can expect on a typical day:

• Client Support. You will help our clients obtain certification of the Work Opportunity Tax Credit (WOTC) by processing and submitting IRS and DOL documentation to the State Workforce Agency (SWA). Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• Learn. You will continually upgrade your knowledge and skills on the WOTC program, including federal/state compliance, and standard operating procedures to develop and maintain your ability to support our clients.
• Organize. You must adhere to a daily schedule and organize yourself to deal with processing incoming documentation from clients and performs general administrative tasks in support of submitting documentation to SWAs to meet strict deadlines.

TO SUCCEED IN THIS ROLE:

• At least two years of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• You must be willing work overtime hours during peak seasons or special projects.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Preferred Diploma
• 1-2 years' Experience

This job has expired.