Operations Analyst I
Eastern Bank

Lynn, Massachusetts

Posted in Banking


This job has expired.

Job Info


  • Operations Division: Key volumes and metrics

    • Organize, analyze and report key metric and volumes throughout the division.
    • Collaborate with Operations division managers for recommended metrics and source data repositories.
    • Leverage technical tools to distribute and demonstrate data results.
    • [Areas of focus: Transactional key volumes; Complaint volumes and trends; Process Improvements]
  • Operations Data analytics and reporting

    • Create detailed analytical results and reporting of key divisional data using core and ancillary systems.
    • Leverage the appropriate reporting tools, ie BIC, PowerBI, Archer to ensure reporting source data is well defined and quality controls for reporting results.
    • Adhere to data standards and reporting guidelines to maintain data quality standards.
  • Operations Division Audit coordinator

    • Manage the audit request and audit schedule in conjunction with all Operations management.
    • Prepare and distribute open audit findings and remediation plans to Ops Management.
    • Meet regularly with Audit and Risk to stay informed on engagement scoping, scheduling and hot topics.
  • Operations Workflow analyst

    • Collaborate with Operations departments to review business process, outline opportunities and identify automated workflow solutions
    • Partner/liaison with business solutions team for workflow implementation and operationalization.
    • Support the scheduling and tracking of Change Control Activities.
  • Operations Division: Critical Access roles

    • Oversee the critical security roles needed for the Operations division.
    • Conduct quarterly access reviews for IBS Online Dollar, IBS FTM and IBS Mass Exchange and Wire System roles granted to the Operations division employee.
    • Report and recommend changes to Operational Management.
    • Collaborate and restructure all IBS roles as they related to the Operations division.
  • Operations Division: Vendor Management

    • Work with Operations division Management to complete vendor risk assessments, document SSAE16 controls, and document vendor related BCM activities.
    • Track Vendor contract expiration and renew dates; analyze annual vendor spend, vendor monitoring activity dates.
    • Oversee FIS invoicing trend and submission for approval.

​​​​​​​REQUIREMENTS:
  • Knowledge operational process flow.
  • Technical acumen for report writing and data governance standards.
  • General Accounting Principals
  • Strong Data Entry Skills
  • Organizational Skills
  • Strong Microsoft skills [Word, Excel, PowerPoint, Power BI]
  • Flexible, able to multi-tasks
  • Strong interpersonal skill
  • Bachelors Degree
  • 2-5 years of experience


This job has expired.

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