Onsite Maintenance Technician
AVI-SPL

Job Info

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Job Summary

The AVI-SPL Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Essential Duties and Responsibilities

• Working knowledge of MS Teams, Webex, Zoom
• Support by phone or in person for meeting assistance or conference production
• Direct end user support on the operation and use of collaboration tools
• Meeting or conference setup activities
• Regular AV and videoconferencing room checks, certifications and preventative maintenance in accordance within established standards

• Provide direct assistance and training to end users in the operation of AV systems
• Perform routine preventive maintenance checks & services on AV/VTC systems
• Perform advanced routine maintenance support on all AV systems including but not limited to basic troubleshooting and system fault isolation, projector lamp changes, filter cleaning, etc.
• Provide Show Tech Support of planned events, both onsite and off, as needed
• Work flexible schedule as required
• Perform administrative tasks such as completing service tickets, maintaining active status board on system readiness, etc.
• Perform service level troubleshooting and maintenance support on AV & VTC systems
• Setup and monitor video calls as needed.
• Ensure vendor compliance with all Customer safety and procedural guidelines at all times
• Track all maintenance activity start to finish with proper documentation
• Maintain sufficient spares on hand to affect rapid problem resolution for routine service issues
• Coordinate RMA processing and parts procurement as needed
• Coordinate outside rental & staging services for special events as needed
• Maintain accurate inventory on all AV/VTC systems including spare parts
• Perform administrative tasks such as completing service tickets, maintaining active status board on system readiness, etc

Skills and Abilities

• Effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner
• Ability to solder & crimp connectors
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards

Education and/or Experience

• Minimum of 1 – 3 years of audiovisual integration experience preferred
• Formal education in Electronics or related field preferred
• Minimum of a High School Diploma or equivalent preferred
• Preferred external training:
  • AMX Intro to Networking for AV Professionals
  • Crestron Professional Installation
  • Exton AV Associate Certification
  • InfoComm Quick Start to the Audio-Visual Industry
  • InfoComm CTS General Certification

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law

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