The Conferencing Support Coordinator will provide daily support for audio visual and video conference equipment utilizing excellent customer service and client support skills. In addition, they will assist in setup, breakdown and troubleshooting of audio visual equipment needed to execute productive conferences and company events. The Coordinator will troubleshoot, repair, set-up, configure meeting rooms and video conference systems, record and upload video conferences as required, monitor ongoing equipment operation, and maintain functionality of conference room facilities. The Coordinator will need to breakdown and secure equipment when not in use, and ensure all meeting rooms are presentable and technology is checked on a daily basis
The Conferencing Support Coordinator will also support special projects as requested by management, and perform daily preventative maintenance service as needed.
Video & Audio Conferencing Management:
- Assist and instruct Carlyle employees and junior GTS-team members regarding proper usage and operation of AV equipment
- Assist Carlyle employees and guests with all conference room needs whether it is coordinating presentations, audio conferences and/or video conferencing
- Complete requests and tasks from ticketing system
- Record Meetings and edit video to upload to company video portal (TASCAM DR-680)
- Provide backend support for Video Conferencing systems, as needed, including updating systems and configuration changes
- Provide technical assistance in Audio Visual/Video conferences, to include, but not limited to, loading, supporting and projecting PowerPoint Presentations to projectors and large screens; understanding, managing and supporting White Board technology with projected image; understanding and managing Video conferencing systems and equipment
- Travel to other sites as needed
Qualifications Knowledge and Experience
- Repair or clean equipment when necessary
- Maintain and inventory VC Equipment and ensure it is up to date
- Identify broken equipment and communicate status to manager/supervisor
- Conduct equipment preventative maintenance and room checks to all conference rooms based on criteria outlined in the conference room checklists
- Track and record all portable equipment and supplies, ensuring that accurate inventory records are maintained
- Maintain up to date inventory and operational status on all equipment
Education and Qualifications
- Minimum of 3 year of experience in a related field as well as prior customer service experience, required
- Experience operating audio/video equipment, including operation of Crestron control systems, Polycom microphone and camera equipment, Extron switchers and various methods of connecting to and displaying content on to LCD display panels
- General technical proficiency with Windows 10 and Mac OS X desktops and laptops, Android and iOS smartphones and tablets.
- Basic proficiency with wired and wireless networking, mapping network drives, and supporting AirPlay and Chromecast content sharing tools.
- Basic experience connecting to and troubleshooting WiFi connectivity
- Familiarity with various connectivity options common in conference room facilities such as HDMI, VGA, and display port
- Basic to advanced proficiency in MS Office productivity suite, MS Outlook, MS Teams, Zoom, Skype for Business, Facetime, Cisco WebEx, Polycom RealPresence Platform, and other web-based video conferencing tools.
- Ability to prioritize tasks and to carry out responsibilities with little supervision.
- Polycom knowledge required, familiarity with Crestron and Service Now
- Bachelor's degree (preferably IT-related)
- 2 years of help desk experience
- At least 3 year in customer service and support role
- Professional appearance required; business casual attire required.
The Carlyle Group (NASDAQ: CG) is a global investment firm with $260 billion of assets under management and more than half of the AUM managed by women, across 437 investment vehicles as of March 31, 2021. Founded in 1987 in Washington, DC, Carlyle has grown into one of the world's largest and most successful investment firms, with more than 1,800 professionals operating in 29 offices in North America, South America, Europe, the Middle East, Asia and Australia. Carlyle places an emphasis on development, retention and inclusion as supported by our internal processes and seven Employee Resource Groups (ERGs). Carlyle's purpose is to invest wisely and create value on behalf of its investors, which range from public and private pension funds to wealthy individuals and families to sovereign wealth funds, unions and corporations. Carlyle invests across three segments - Global Private Equity, Global Credit and Investment Solutions - and has expertise in various industries, including: aerospace, defense & government services, consumer & retail, energy, financial services, healthcare, industrial, real estate, technology & business services, telecommunications & media and transportation.
At Carlyle, we know that diverse teams perform better, so we seek to create a community where we continually exchange insights, embrace different perspectives and leverage diversity as a competitive advantage. That is why we are committed to growing and cultivating teams that include people with a variety of perspectives, people who provide unique lenses through which to view potential deals, support and run our business. As our Chief Executive Officer, Kewsong Lee, stated, "We seek to attract individuals from a broad set of backgrounds and experiences because we know that diverse teams ask better questions and inclusive teams find better answers. Our diverse and inclusive community makes us better partners and ultimately, helps us to build better."