Unlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.
ADP is hiring a Senior Implementation Consultant. In this position, you'll couple your business consulting expertise with our innovative solutions to create exceptional onboarding experiences for each product or service implementation.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
Serve as subject matter expert
Lead workflow for other consultants
Serves as backup to the implementation manager
Consult with clients to deliver a comprehensive product solution
Guide and drive the client towards the best solution for their business needs
Share knowledge and expertise to help lead specialists and lower level consultants
Interpret issues and find creative solutions to help the business with their long terms needs
Analyze existing systems, interface requirements, business processes
Partner with client to understand their business related needs
Incorporate new processes, tools and approaches when recommending product solutions
Utilize broad knowledge to recommend solutions to the client when appropriate
Understand client business issues and concerns and recommend and implement appropriate solution
Work proactively to provide information, best practices, and training on the ADP products
Ability to influence client and guide the client to best solution to help resolve their client needs
Build long term relationship and trust
Interact/collaborate with ADP associates in sales and customer service
Exchange routine information with members of client project team, including priorities,
timeliness, issues as they arise
At least 10 years of experience working in a client service/customer service environment
At least 5 years of business consulting experience.
Bachelor's degree or equivalent in education and experience
According to the US Bureau of Labor Statistics (BLS), employment in computer and information technology occupations is projected to grow 11 percent from 2019 to 2029, much faster than the average for all occupations. These occupations are projected to add about 531,200 new jobs. Demand for these workers will stem from greater emphasis on cloud computing, the collection and storage of big data, and information security.
According to BLS, the median annual wage for computer and information technology occupations was $91,250 in May 2020, which was higher than the median annual wage for all occupations of $41,950.