Monitoring and Evaluation (M&E) Program Officer, Virtual R&P
Church World Service, Inc.

Job Info

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About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

The Monitoring and Evaluation (M&E) Program Officer for Virtual R&P is responsible for developing and implementing a monitoring framework for the virtual R&P program. This position requires strong coordination and program management skills, and will coordinate with CWS regional teams who directly supervise the case management staff providing virtual R&P services. An important prerequisite for this position is the ability to work collaboratively as part of a team in a collegial manner and to work independently to carry assignments through to completion.

Responsibilities

• Maintain up-to-date self-education about resettlement and integration programs.
• Participate in the CWS Monitoring Working Group.
• Coordinate with CWS Regional teams who directly supervise Virtual R&P Case Management Supervisors and Case Managers to conduct desktop monitoring of case files.
• Ensure that all electronic case files and databases are maintained in accordance with contract requirements and all records required by CWS are submitted on time and in accordance with
• Enable effective monitoring, evaluation and reporting on program .
• Keep abreast of developments in grant and program changes and progress in order to ensure up-to-date tools and strategies.
• Inform programming with feedback collected from client beneficiaries.
• Identify strengths and weaknesses in existing data collection and management systems and propose solutions.
• Coordinate preparation for headquarters monitoring by federal partners.
• As requested, represent CWS at internal and external conferences, meetings, committees and working groups with CWS colleagues, national Resettlement Agencies, federal partners and other stakeholders.
• Perform other related duties and projects as requested.

Qualifications

Education:

• Bachelor's degree or equivalent education and work experience.
• Master's degree in social work, nonprofit administration or similar field preferred.
• Specialized training in monitoring and evaluation preferred.

Experience:

• Experience in a local resettlement affiliate or a national office of a resettlement agency necessary; local resettlement affiliate experience strongly preferred;
• Experience with the development of monitoring and evaluation tools and protocols;
• Excellent project and data management skills;
• Excellent organizational and time management skills and ability to manage a large and diverse workload under pressure and with competing priorities;
• Ability to maintain a high performance standard with attention to detail;
• Experience in general office work, processing information and materials and maintaining records and files;
• Strong interpersonal and diplomacy skills; ability to work effectively with partners and teams;
• Ability to conduct oneself in a professional and courteous manner at all times to represent the professional and institutional interests of CWS;
• Knowledge and experience in working with Microsoft Word, Excel, Power Point and database software is essential;
• Strong writing skills required.

Skills:

• Exceptional networking skills required with ability to work with multiple key stakeholders seamlessly.
• Strong interpersonal and diplomacy skills; ability to work collaboratively and effectively with partners and teams;
• Excellent oral and written communication skills.
• Fluency in a language spoken by refugee populations a plus.
• Ability to work in a multicultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS' Platform on Racial Justice as a CWS employee required.
• Strong organizational skills with the ability to manage multiple projects at once.

Special Requirements

Work Location

This position is a remote US-based role with in-person responsibilities. Employees wishing to maintain a remote work arrangement must be able to fulfil the following conditions:

• Ability to maintain secure and appropriate personal work environment for day-to-day work.
• Access to strong and reliable internet access.
• Ability to adhere to CWS data security policies and protect sensitive and personally identifiable information.
• Regular work hours must span core business hours 10AM-4PM Eastern time.
• Close proximity to U.S. airport and ability to travel to attend CWS and external meetings, conferences, site visits and other in-person engagements.
• Must use CWS provided equipment such as laptop and cell phone.

Benefits

CWS offers a competitive benefits package that includes:
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403 (b) Retirement Plan

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Medical, Dental and Vision Insurance

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Generous Paid Time Off (21 Paid Days Off; 27 Days after 2 Years)

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14 Official Holidays

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Sick Time Off (12 Accrued monthly)

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Life Insurance and AD&D

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Long Term and Short-Term Disability

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Employee Assistance Program (EAP)

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Health Savings Account

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Flexible Spending Accounts

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Commuter Benefits

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