Membership Experience Manager
Loyola

Melrose Park, Illinois

Posted in Medical and Nursing


This job has expired.

Job Info


Employment Type:
Full timeShift:
Day Shift

Description:
The Membership Experience Manager will manage front desk operations and the overall membership experience. Organize, execute, and manage administrative tasks with attention to detail, and ensure deliverables are on time with accurate results in a high volume environment.

I. Position Summary:

The Membership Experience Manager will manage front desk operations and the overall membership experience. Organize, execute, and manage administrative tasks with attention to detail, and ensure deliverables are on time with accurate results in a high volume environment.

II. Position Responsibilities:

Greet and assist all members, potential members and staff in a courteous, professional and friendly manner. Be enthusiastic towards members by learning their names and expressing an interest in their activities at the fitness center. Strive to enrich member experience by introducing them to new programs, staff and members. Ensure member satisfaction and retention through exceptional membership service and practices that promote member engagement and well-being. Troubleshoot member concerns and questions.

Create an exceptional new membership facility tour experience. Develop and implement a plan to follow up on prospective member tours and inquiries. Conduct membership satisfaction phone calls, emails, or surveys at 30, 60 & 90 days. Create and consistely adhere to follow-up policies and procedures. Set and report monthly goals for tour to new membership conversation rates.

Gain strong subject matter expertise utilizing the CSI-Spectrum/Daxko membership database system. Will take the lead in managing/updating the membership data base system and managing online membership registration. Accurately and consistently capture, review, and maintain the membership data in the membership database system.

Responsible for meeting monthly membership sales goals. Will preparing weekly and monthly membership reports to the Operations Director.

Assist with the development of annual Membership Department operating budget.

Demonstrates and trains others to provide consistent excellence in sales presentations, closing techniques, telephone and in-person service, member engagement.

Ensure membership services is fully staffed at all times. Will create monthly staff schedules. Reviews and evaluates employee performance.

Maintain extensive working knowledge about membership registration and pricing, fitness center progams, full service amenities, and operating policies, procedures and center hours.

Supervisory Responsibility:3-4 employees supervised.

  • Staff:Membership Experience Specialists
  • Functional: Completes membership staff performance reviews. Provides input for staff corrective action and counseling. Provides input for staffing, hiring, termination decision.

Safety Accountabilities:
  • Loyola is committed to providing care that is safe. It is expected that all Loyola employees will perform their job function in a professional and competent manner that constantly seeks to reduce the risk of harm to patients, families and co-workers.

Quality Improvement Accountabilities:
  • Loyola is committed to the continuous improvement of the services it provides to its patients and their families. All Loyola employees are expected to participate in quality improvement activities.

Magis & Service Excellence Accountabilities:
  • Responsible for consistently demonstrating our Magis values of Care, Concern, Respect and Cooperation through teamwork and effective communication in an effort to prevent and solve problems and to achieve quality outcomes, patient safety, customer satisfaction and a safe environment.
  • Responsible for developing and maintaining an environment of service excellence as outlined in the Service Excellence standards.

III. Position Requirements:

Minimum Education:
  • Required: Bachelor's Degree OR equivalent training acquired via work experience or educaton.

Minimum Experience:

Required:3-5 years of previous job-related experience.

Managerial Experience:3-5 years.

Licensure/Certifications:
  • Other:CPR/First Aid Training completed within 90 days of hire.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.


This job has expired.

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