Medical Assistant II
Massachusetts General Hospital(MGH)

Job Info

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GENERAL SUMMAY/ OVERVIEW:

Under general supervision of the Practice Manager and the Sr. Administrative Manager and with limited oversight of the DGIOS lead medical assistant, the Medical Assistant II (MAII) will provide a broad level of clinical and administrative support to the DGIOS ambulatory surgery practice Works independently with the clinical, administrative, and leadership team to ensure a quality-based, customer-oriented flow of work. Utilizes discretion and judgment to organize priorities, complete tasks and handle confidential patient information. Provides clinical support utilizing well established skills and experience to support a busy multidisciplinary ambulatory surgery practice.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Medical Assisting:

• Direct patient flow in outpatient practice facility, managing flow of patients between the reception area, clinical examination area and check-out. Ensure that all required booking documents are scanned and forwarded to the patient service coordinators in Boston.
• Schedule non-surgical follow up appointments (excluding POVs) as requested by provider.
• Monitor designated in-basket pools for clinical messaging.
• Place patients in exam /procedure rooms, complete Epic rooming procedures.
• Prepare procedure room for diagnostic procedures and set up sterile field procedures when needed.
• Clean and prepare scopes and catheters for central terminal sterilization and transport to/from the Central Processing Department.
• Assist in / chaperone procedures in accordance with provider preference.
• Turnover exam rooms in preparation for next patient insuring a clean, safe and well-prepared environment.
• Prepare all patient specimens accurately in adherence to laboratory standards and transport or drop off
• Bag soiled linen and red bag waste for pick up
• Inventory examination rooms (and confirm central inventory) ensuring adequate supplies on hand.
• Stock examination rooms with medical supplies, replenishing as necessary to maintain specified par levels
• Provide practice manager with order requests for disposable supplies and instruments adhering strictly to par levels provided by practice administration.
• Enter orders for, and schedule, laboratory, imaging or procedural testing.
• Provide some cross-coverage as able for the MGH WC medical assistants.

Patient Service Coordinating Responsibilities (administrative work):

• Manage medical assistant workques in EPIC
• Completes follow up appointment scheduling tasks as necessary, including but not limited to:
• Procedures to check-out patients as they exit exam rooms
• Scheduling follow-up appointments
• Manage cancelled appointments, bump lists and reminder notices as necessary
• Manages the covid required testing report and resulting workflows.
• Organizes patient files and printing forms and ensuring physician and office is prepared to provide for patient visit or surgery
• Serve as touchdown resource for other administrative support task as needed by providers while in clinic.

General Responsibilities:

• Interacts in a courteous manner with physicians and administrative staff within and outside of MGH/MGB to coordinate care of patients, , provide feedback, answer questions, etc.
• Cross covers other staff members, e.g. breaks, lunches, planned/unplanned time off, and during variations in work flow as needed.
• Participates in staff meetings or other departmental meetings.
• Perform/participate in special projects as assigned by Division leadership..

Qualifications

• High School Diploma or equivalent (Associates degree preferred)
• Minimum of 2 years experience in outpatient clinical care (preferably surgical)
• Completion of a medical assisting training program
• Current BLS/CPR certification
• ABS certification for lab order entry (LOE) (provided by practice).
• Basic computer skills

EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

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