Marketing Delivery Manager

Troy, Michigan

Posted in Retail
9 days ago

Job Info

Company Description

Epsilon is the leader in outcome-based marketing. We enable marketing that's built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon's award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world's top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit Follow us on Twitter at @EpsilonMktg.

Job Description

Epsilon is looking for a Project Manager to manage/execute General Motors B2C marketing projects per the direction of the Client and the Internal Sales Team. The ideal candidate will need to operate in a fast-paced, data-driven environment and be responsible for managing all data integration points between Epsilon and GM. They must be able to understand and articulate business requirements as conveyed by internal or external Clients and have the ability to turn written and verbal instructions into comprehensive Business Requirements. They must be able to work on multiple large programs simultaneously, manage change, and think critically to complete projects.


  • Act as a liaison between GM clients, vendor partners, internal clients, and data engineers to define marketing campaign requirements.
  • Write business requirement documents detailing the inputs, outputs, processing, and personalization rules for the execution of each campaign.
  • Partner with data engineers to ensure accurate execution, including the mandate of quality checks at every stage of the production process.
  • Collaborate with account team on audience targeting, test strategies, and reporting/analytics requirements.
  • Work through program priorities, resource allocations, and escalations as necessary.
  • Work through research requests and troubleshoot issues to determine effective and efficient resolutions.
  • Manage data integration points between the client, Epsilon, and vendor partners.
  • Build and manage project timelines to ensure all milestones are met.
  • Manage day to day file transfers and file QC's.
  • Develop process improvements to make workflows more efficient and ensure programs achieve optimal results.
  • Work with internal teams to determine scope of new programs, requirements, and prioritization of enhancements.
  • Perform in a multi-task, fast-paced environment and be able to quickly adjust to change.


  • Minimum Bachelor's Degree or equivalent experience required.
  • Minimum 5 years of related project management experience.
  • Direct mail, email, and/or digital marketing experience in the automotive industry is strongly preferred.
  • Proficient in MS Office (Word, Excel, and Outlook).

Skills and Abilities

  • Strong written and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Able to comprehend written and/or verbal instruction and translate it into clear business requirements and documentation.
  • Must be reliable, self-directed, and capable of using sound judgment to accomplish tasks and meet deadlines.
  • Proactive and can anticipate needs, take initiative with excellent follow through, and requires little direction or supervision.
  • Able to prioritize work and shift priorities as needed to meet aggressive deadlines and milestones is required.
  • Capable of problem solving, analysis, and decision making.
  • Must be comfortable interacting with staff/colleagues of varying levels.
  • Able to build relationships with a variety of individual personalities.
  • Can remain focused under pressure in a demanding environment.
  • Able to negotiate and manage conflict and create win-win solutions to challenges and issues.


Additional Information

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.



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