The Manager of Supply Chain Process Consulting is responsible for the rollout of a new TMC consulting service which is designed to review and assess supply chain processes within Customer supply chain nodes - including manufacturing and warehousing sites. The intent of the consulting service is to identify waste and improvement opportunities within various supply chain functions, document current state process flows through direct observation and operator interviews, validate TMS compliance and conduct training where appropriate. The desired output of the supply chain on-site consulting program is to create a roadmap which prioritizes cost reduction, service improvements, increased efficiency and/or automation of manual business processes, and improved TMS compliance.
The Manager of Supply Chain Process Consulting is responsible for directly leading and facilitating pre-existing consulting assessment engagements, while also creating a standardized and repeatable process which can be deployed as a stand-alone consulting service to any Customer globally. In addition, this role will be responsible for directly leading the supporting team of resources as this service grows and scales.
Directly lead and manage a global consulting program which is responsible for assessing Customer supply chain nodes to identify waste and opportunities to improve cost and service.
The assessment process will include documentation of current state, identification of opportunities, assessment of prioritization/impact, development of an improvement roadmap and executive report-outs.
Lead the facilitation of Customer on-site assessments, which may include manufacturing, assembly, warehousing, crossdocking, and supplier locations.
Operate a standardized assessment process which identifies and evaluates opportunities.
Align and communicate with Customer leadership during all stages of an assessment project: during the planning stages, real time while the assessments are in process and for executive report-out.
Ensure a seamless handoff from consulting assessments to operations or project management teams.
Understand key supply chain processes such as S&OP, demand management, procurement, forecasting, scheduling, inventory, manufacturing, warehouse management and continuous improvement methodology such as lean/six sigma.
Collaborate with internal TMC supply chain services, customer success and business development teams.
Responsible to develop, refine and grow this service across TMC's Customer base and across the globe.
Lead, coach, and mentor TMC team personnel.
A minimum of 7 years of experience in a customer facing role in supply chain/manufacturing/transportation industries
A minimum of 2 years of experience leading & developing a team
Bachelor's degree from an accredited college or university
Advanced facilitation, communication and presentation skills are required
Ability to work flexible hours (some weekend/late hours will be required)
Ability to travel up to 50% (domestically and internationally)
Prior consulting experience in supply chain/manufacturing/transportation highly desired
Extensive experience with lean methods and tools - such as waste identification, value stream mapping, root cause analysis, kaizen, 5S, visual management, standardized work, etc - is highly desired
Onsite experience within a manufacturing or warehousing environment highly desired
Transportation optimization and cost reduction experience is highly desired
Deep analytical experience with a proven ability to quantify the value of an opportunity highly desired
Prior people management experience preferred
Ability to organize, design, develop, deliver, and present projects for audiences at all levels
Ability to collaborate effectively with subject matter experts internally and externally at all levels
Experience and comfort in dealing with ambiguity, proven ability to work with minimal guidance, and take initiative even under unfamiliar or ambiguous circumstances
Outstanding ability to manage relationships and balance Customer, project, organization, and team needs to ensure mutually beneficial outcomes
Demonstrated ability to work creatively and analytically in a problem-solving environment
Demonstrated ability to manage internal and external Customer expectations
Global experience working with Customers in multiple regions of the world
Collaborative and adaptive leadership style required to be successful in this role, as you will be interacting with a range of Customers from the operations floor to the executive boardroom
Strong relationship building skills with different cultures across the world
Ability to understand and document Customer's global supply chain processes
Advanced proficiency in all Microsoft applications
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K, employee stock purchase plan, as well as a broad range of career development opportunities.
From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world's largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.
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