Manager Service Operations, EBS
Bcidaho

Job Info

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The Manager of Service Operations leads Enrollment & Billing Services Operations and develops strategic plans and procedures in support of operational effectiveness, customer service goals and objectives. Implements' initiatives to increase provider and member satisfaction. Oversees analysis of key performance metrics to identify areas in need of training and improvement, as well as the identification of potential workflow improvements. The manager will operationalize EBS initiatives & make infrastructure and resource recommendations to Director as needed. Ensure regulatory & Association requirements and business objectives are met. Evaluate department performance, identify root causes, take corrective actions to address deficiencies. Optimize staffing, processes, and operational controls to meet operational goals.

This position requires an onsite presence at our Meridian Idaho campus and leads Enrollment & Billing Services teams supporting Commercial Group enrollments, dis enrollment's, changes and related billing processes.

Required Experience: 7/+ years' relevant experience to include leadership experience. Preferred experience will be related to health, insurance and/or finance.

Required Education: Bachelor's Degree or equivalent work experience (Two years' relevant work experience is equivalent to one-year college)

As a Manager Service Operations, your day may look like:

• Implements effective operational processes and leads process improvement work groups within the department and cross functionally.
  
• Assure timely and accurate processing of electronic and paper enrollments
  
• Assure timely and accurate processing of ID cards, correspondence, billing and related tasks/processes.
  
• Develops and interprets policies, procedures, service standards, and workflows to support the consistent application of practices and compliance with regulations.
  
• Operational responsibility for compliance activities and associated reporting.
  
• Monitor inventory and resources, balances work as appropriate
  
• Ensures that department milestones/goals are met.
  
• Provides direction for development changes of the applicable systems.
  
• Ensures effective workflows, maximizes system efficiencies, monitors quality performance measures and confirms appropriate completion of work assignments.
  
• Provides guidance, counseling and continuing education to staff. Selects, develops, coaches, mentors, and assesses performance of staff.
  
• Lead team of Supervisors and Analysts in daily Operations
  
• Provide support and documentation to Internal and External Auditors
  
• Collaborate with other areas to assure member and client requirements are met
  
• Assists in preparing an annual operating budget that reflects the forecasted needs of the department and controls expenditures to assure adherence to approved budgets.
  
• Provides service operations support to other areas within the organization.
  
• Interprets company and government regulations affecting the functional area and ensures compliance.
  
• Perform other duties and responsibilities as assigned.
  

Reasonable accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

This job has expired.