Manager of Order Management & Vendor Operations
Leaf Group

Job Info

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Leaf Group Market Operations Team is looking for a Manager of Order Management & Vendor Operations to help us develop a team of D2C and B2B Order & Vendor Management Specialists that will work across several marketplace brands here at Leaf Group.

A big vision calls for a big job. As we grow, our need for a Manager of Order Management & Vendor Operations grows with us.

Leaf Group is a house of brands, creating and cultivating digital-first companies in growing lifestyle categories: Fitness & Wellness (Well+Good, Livestrong.com); Home & Decor (Hunker, Society6, Deny Designs), and Art & Design (Saatchi Art, The Other Art Fair). Additionally, we have performance focused brands in key categories such as Travel, Pets, and DIY (OnlyInYourState, Cuteness, eHow). Our media and marketplace brands are authentic and authoritative, reaching a large and growing passionate audience.

We work in a fun, collaborative environment that is diverse, adventurous, and open-minded. We look for proactive, accountable people focused on continuous learning and growth to push themselves and our businesses forward. Check us out here.

You'll Report To: Sr. Director, Marketplace Operations

A typical day as a Manager of Order Management & Vendor Operations might include:

• 30% - Manage vendor and supplier partner performance by setting clear expectations, communicating production and quality performance updates through regular business reviews that set actionable improvement initiatives, and building a strong rapport and trust with vendor partners.
• 20% - Serve as the SME and primary contact for the vendor network and own the entire operational order lifecycle.
• 15% - Lead an order management team to report on and monitor open orders across multiple brands, vendors and systems to ensure processing times meet D2C & B2B SLAs and to identify and resolve anomalies.
• 10% - Drive the prioritization and optimization of OMS and order workflows through partnership with Product and Engineering teams for technical enhancements and fixes.
• 10% - Function as the administrative gatekeeper of vendor and order routing.
• 5% - Initiate and coordinate inventory and order delay/impact communications with cross-functional teams to ensure a quality customer experience.
• 5% - You will be responsible for developing and maintaining process documentation related to vendor and order management.
• 5% - Provide support to cross-functional teams, especially customer support, with various inquiries related to order processing and quality.

You'll be successful if you have a strong understanding of D2C ecommerce operations and a proven ability to facilitate cross-channel communication with internal and external parties.

What You Have:

• 5+ years ecommerce operations experience.
• Familiar with OMS and Business Intelligence systems.
• Ability to communicate expectations and requirements equally well with business and technology teams, and capacity to write well-reasoned and data-driven proposals.
• Attention to detail.
• Strong Analytical skills to measure, manage, analyze and report on KPI's.
• Self-motivated with an ability to independently resolve problems that require in depth investigation and/or research
• Excellent verbal and written communication.
• Not afraid to wear multiple hats - no job being too small or too large.
• We're casual and informal but we work hard and work responsibly. A pleasant and supportive demeanor goes a long way.

What We Have:

• Among Comparably's 2020 Best CEOs for Diversity and Best CEOs for Women
• eHow is the 2019 & 2020 People's Choice and official Webby Winner for Social Video/How To-DIY
• OnlyInYourState is ranked the #3 Travel and Information Site (ComScore)
• Well+Good is the 2019 People's Choice winner of the Webby's Award for Best Lifestyle Brand
• Leaf Group is among TalentDesk's 2019 Best Companies To Work For
• Leaf Group is among the 2019 Built In LA Best Companies To Work For
• Well+Good is the 2018 winner of Fast Company's Most Innovative Company Award
• MyPlate is the 2018 winner of the Webby Award for Best Design
• Winner of the 2017 Best Company for Diversity award Comparably
• Competitive compensation and benefits packages (i.e., Medical, Dental, Vision, FSA, 401K)
• Gender neutral family leave
• Paid-to-play vacation rewards
• Discretionary unlimited vacation time
• Employee discounts for Saatchi Art, Society6, and Deny Designs

Leaf Group is a diverse, equitable, and inclusive workplace that reflects our customers and the world we live in. We encourage people from all backgrounds, ages, abilities, and experiences to apply for our roles. Leaf Group is an equal opportunity employer. We do not discriminate based on race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

Agency Disclosure:
If the Leaf Group Talent Acquisition department, or any current company employee, receives an unsolicited resume from a third party recruiting agency and Leaf Group does not have a signed Agency Agreement active, Leaf Group will not be deemed liable to pay a placement fee. The unsolicited resume will be considered a gift and can be considered for our recruitment efforts.

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