Main Desk Attendant, Hotel - Illini Union
University of Illinois

Job Info

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Main Desk Attendant, Hotel - Illini Union

Illini Union
Applications are now being accepted for the Main Desk Attendant, Hotel - Illini Union position for Illini Union at the University of Illinois at Urbana-Champaign.

As the community center of the University, the Illini Union draws together all members of the University with approximately 16,000 visits of students, faculty, staff, alumni, and guests on a daily basis. We are seeking individuals with diverse backgrounds who can help create and foster communities that strive toward this vision. This includes supporting the academic mission of the University by developing environments conducive to student learning and academic success, respecting, appreciating, and advocating for the diversity of our student population, and supporting the holistic development of all our students.

Job Summary
Responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and tracking services in a gracious and professional manner. Demand accuracy with daily accounting procedures.

Duties & Responsibilities

• Reception:
  a. Responsible for reception and registration of guests to the Illini Union Hotel.
  b. Check-in and check-out hotel guests in a confident, professional, and friendly manner.
  c. Issue parking permits to guests, distributes maps when necessary and log parking information, breakfast passes, and ARC passed.
  d. Anticipate guests' needs, respond promptly and acknowledge all guests.
  e. Scheduling of all hotel reservations.
  f. Responsible for adhering to all cashier responsibilities and procedures, including assurance of cash fund each day, balance out end of shift banks to include verification of all cash, credit card, and check transactions during scheduled shift.
  g. Maintain key check in/out log. Issue keys to authorized staff/students desiring entrance to designated offices in the Illini Union.
  h. Distribute rented parking permits and assist with directions to rented space.
• Guest Services: a. Provide and record campus refunds as established by campus vending manager. b. Provide fax service for hotel guests, receive funds and record transactions into computer and cash drawer. Provide service for hotel guests for in-office safe deposit box for belongings while checked into the hotel. c. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• General Knowledge: a. Maintain knowledge of hotel fire and emergency procedures. b. Maintain cleanliness and organization of the front desk area.
• Performs other duties as assigned.

Additional Physical Demands
Position involves in-person work, with most work performed in an office environment, there may be frequent interruptions.

Minimum Qualifications

• High School Diploma or equivalent.

Knowledge, Skills and Abilities

• Ability to work well under pressure due to guest requests and expectations.
• Handle multiple tasks at once.

Appointment Information

This is a 100% full-time Civil Service 0545 - Main Desk Attendant position, appointed on a 12-month basis. The expected start date is as soon as possible after 4/10/2024. This is a bargained position and as such, the salary is driven by the collective bargaining agreement. The entry-level hourly rate for the Main Desk Attendant classification is $16.891/hour. Work for this position will be expected to work at the University of Illinois Urbana-Champaign campus on a full-time basis per the University's Workplace Flexibility policy.

Sponsorship for work authorization is not available for this position.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx .

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (CST) on April 10, 2024 . Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Shared AHW Human Resources at 217-333-3660 or iustaffdevelopment@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu .

Requisition ID: 1023786
Job Category: Administrative Support
Apply at: https://jobs.illinois.edu

This job has expired.