Full-time, Rotating Shift
Under the immediate supervision of a pharmacist and Pharmacy Department leadership, provides daily pharmaceutical supportive services for the Department of Pharmacy according to established procedures and in compliance with pharmacy laws, other regulatory agencies and other members of the multi-disciplinary team. Responds to routine and emergency requests in a prompt and efficient manner, requiring a relatively high degree of independent judgement. Participates in departmental education activities and competency assessment. Actively supports and participates in the department's continuous quality improvement initiatives; promotes the organizational commitment to customer service.
- High School Graduate or GED equivalent.
- Completion of a formal Pharmacy Technician educational program and/or completion of an Associate's Degree is preferred.
Licensure / Certification
- Current licensure by the State of Michigan as Pharmacy Technician
- Certification by the Pharmacy Technician Certification Board (PTCB) is preferred.
Special Skill / Aptitudes:
- Essential mathematics skills to be able to add, subtract, multiply and divide in all units of measure.
- Possesses effective computer and keyboarding skills; ability to work with Pharmacy Information Systems and automation used in the medication use process. Able to use email to communicate with other members of the department including pharmacy management.
- Excellent critical thinking skills and ability to make decisions in a fast-paced work environment.
- A team oriented colleague that is detail oriented and passionate about medication and patient safety as well as quality initiatives.
- Excellent customer service orientation skills necessary in order to deal effectively with various levels of hospital personnel, outside customers and community groups.
- Previous pharmacy experience, hospital-based pharmacy experience preferred.
- Formal Pharmacy Technician program experiential education may be considered in lieu of work experience.
Duties / Responsibilities:
- Reads and interprets physician's medication orders, assists with filling, processing and dispensing of medications, re-packages and labels medication, including bulk supplies, with final check performed by a pharmacist.
- Maintains cleanliness and aseptic technique while following established departmental compounding practices and procedures when mixing intravenous admixtures including IVPB's, large volume parenterals, compounded IV syringe medications and total parenteral nutrition if necessary. Prior to performing intravenous compounding drug preparation, proven competency while working aseptically in a horizontal or vertical (biological safety cabinet) laminar flow hood using aseptic technique is required. Adheres to USP 797/800 Guidelines.
- Delivers controlled substances and other medications to nursing units' automated medication dispensing cabinets (ADC). Delivers other medication, IV solutions and all necessary forms throughout the hospital on a regularly scheduled basis to patient care areas.
- Prepares medications and subsequently loads and unloads medication into ADC with appropriate bar code scanning. Fills inventory needs for nursing unit ADCs, non-cabinet stock, and fills unit dose drawers by placing the proper drugs in the bins according to the computerized patient profile.
- Supports the drug inventory process including rotation and restocking of drug dispensing areas with drugs and supplies needed to process patient medication orders. Ensures the maintenance of a clean and orderly work area.
- Answers phones according to established phone etiquette and directs calls to the proper personnel. Determines when phone calls or emergency situations need to be referred to a pharmacist.
- Completes nursing unit inspections, as assigned. Restocks crash cart trays and OCMCA boxes etc., as required in a timely manner. Alerts the pharmacists or pharmacy management of any discrepancies.
- Fills controlled substance orders and reconciles all discrepancies on a daily basis. Reports any discrepancies to the pharmacist or pharmacy management as appropriate. Monitors any unusual activity for potential drug diversion.
- Prepares and packages chemotherapy medications and other medications requiring special handling for subsequent administration to patients under the supervision of the pharmacist. This includes verifying drug doses and preparing preliminary drug profiles for patients on established chemotherapy protocols. Safely handles and manipulates cytotoxic and other special drugs and incidental equipment used in drug preparation while working aseptically in a vertical flow hood or biological safety cabinet. Adheres to all safety measures for handling chemotherapy/hazardous materials.
- Maintains all necessary paperwork, legal documents, and records for all medications, including chemotherapy prepared for administration. Utilizing the pharmacy computer system, bills and/or credits patients for medication used. Maintains investigational drug research records and validates doses ordered using investigational drug protocols.
- Obtains medications accurately from the department's automated medication supplier (i.e., BoxPicker). Loads and removes medications from this unit using bar code scanning of medication and patient labels. Prepares and labels doses removed for pharmacist final check.
- Operates the unit dose packaging machine in an accurate and efficient manner. This includes restocking medications and replacing supplies, monitoring machine alarms, and ensuring doses are correctly labeled and prepared for pharmacist check.
- Utilizes the MedBoard software system and bar code scanning to track the delivery of medications to the nursing units.
- Assumes responsibility for performance of job duties in the safest possible manner, to ensure personal safety
- Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution.
- Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful due to time constraints.
- Maintains the confidentiality of information acquired pertaining to patient, physicians, colleagues, and visitors to St. Joseph Mercy Oakland. Discusses patient and hospital information only among appropriate personnel in appropriately private places. Accesses protected health information (PHI) only as necessary and according to hospital and HIPAA guidelines.
- Meets SJMHS Guiding Behaviors and Caring Standards including interpersonal communication and professional conduct expectations. Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in behavior, practices and decisions.
- To perform this job successfully, an individual must be able to perform the competencies/essential functions satisfactorily with or without reasonable accommodation.
- Disclaimer: The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job.
- Demonstrates and actively promotes an understanding and commitment to the mission of St. Joseph Mercy Oakland through performing behaviors consistent with the Trinity Health Values.
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the Trinity Health Organizational Integrity Program, including the Standards of Conduct, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
- Supports and conducts one's self in a manner consistent with customer service expectations.
- In accordance with unit or departmental practice, determines that appropriate charges have been entered for the correct patient, encounter, date/time of service, with any required modifiers. Make corrections as needed per charge capture policy/practice.
- In accordance with unit or departmental practice, actively participates in on-going education and communication regarding revenue management.
- In accordance with unit or departmental practice, assists with tracking and monitoring of equipment assigned to the unit. Requests services for maintaining equipment as needed.
- In accordance with unit or departmental practice, proficient with the electronic health records for documentation, assessment, and care management, performing these activities concurrently with provision of care throughout the shift.
- Trains new pharmacy technicians and documents their progress and reports results to pharmacy leadership on an ongoing basis. Mentors and assists with training of Pharmacy Technician students and provides input regarding their progress.
- Performs quality improvement audits or other tasks as assigned by the pharmacist or pharmacy manager.
- Actively participates in the Continuous Improvement Committee if selected to serve.
- Rotational schedule with required weekend and holiday responsibilities. Also available for coverage as needed.
Our Commitment to Diversity and Inclusion
- IMPORTANT INFORMATION: This section describes the anticipated typical means of accomplishing the essential functions of the job.
- Should you be unable to accomplish any function, or to perform it in the manner described, you may request reasonable accommodation pursuant to the Americans with Disabilities Act and the Idaho Human Rights Act.
- Your request for reasonable accommodation should be accompanied by a description of how you propose to perform the essential function.
- In a typical day, the colleague may sit for 5%, stand for 95%, and walk for 95% of the day; occasional bending/stooping (10-15% of work time).
- Occasional exposure to airborne chemicals when mixing oral suspension (less than 1% of work time).
- Exposure to hazardous chemicals in the event of spillage, receipt of drug products from supplier or breakage could result in permanent physical harm to the employee if chemicals come into contact with eyes, lungs or mucous membranes.
- Physical strength and stamina to handle 30-50 cases, weighing between 5 and 40 lbs. each. Cases include: medications, IV solutions and sets.
- Position requires the use of hands for simple and firm grasping and fine manipulating such as preparation/compounding of IV fluids.
- Position requires high level of mental concentration to attain established deadlines. Working environment includes frequent interruptions.
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
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