Lead UX Researcher
Z's Associates, Inc

Chicago, Illinois

Posted in IT


This job has expired.

Job Info


ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people-a fact that's reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

ZS is on the journey to transform healthcare through the development of innovative digital health technologies. Our products are used by world's largest pharmaceutical firms, with users across continents.

We are seeking a Senior UX Researcher and Design Thinker passionate about transforming healthcare and empowering people to live better lives, spanning diverse aspects of health and wellness. This individual will work closely with product managers, UX designers, content strategists, and strategists to uncover people's unmet needs, build empathy and champion the end user of digital health products.

As an UX Researcher at ZS, you will be following human-centered design principles and standards in your work. This role works across various lifecycle stages, from discovery to continuous enhancement, as we integrate UX into the work of multi-disciplinary teams and broad range of client engagements. As part of our UX team's growing and dynamic sub-practice on behavioral design, you will additionally learn and bring skills on designing digital products for patient health behavior change.

In addition to research and applied psychology expertise, this individual must be able to demonstrate professionalism, have great communication skills with internal and external audiences, reliably manage time and collaborate with a cross-functional team. You must be willing to work with a complex environment, thrive under ambiguity and demonstrate critical thinking under time pressure.

Preference will be given to people who have an academic or applied psychology (or social science) background, and those who have experience in digital product development.

Responsibilities

  • Plan research activities based on research objectives, including the creation of research plans, development of protocols, development of recruitment strategies and execution of recruiting activities, facilitation and vendor management for recruiting and scheduling of research sessions.
  • Recommend and execute against best practice qualitative and quantitative UX research methods.
  • Conduct secondary research on scientific literature to identify key drivers of patient behavior and ways to modify them through evidence-based approaches
  • Co-create digital solution concepts and features with designers, patients and stakeholders
  • Translate complex research questions and manage project ambiguity through creative problem solving.
  • Execute against a research plan, facilitate quantitative and qualitative studies using recognized research methods including IDIs, surveys, A/B testing, focus groups, usability testing and other methods.
  • Conduct and analyze research results and report on findings and insights for primary and secondary research objectives.
  • Manage research needs, plan and execute across multiple projects happening in parallel.
  • Look for new ways to create value in processes, methods and offerings.
  • Communicate with confidence to clients and translate data into insightful research findings and reports.
  • Deliver to objectives and client expectations incorporating impact to target user, design, market and/or other specified research needs based on client business objectives.
Qualifications:
  • Bachelor's or Master's Degree in design, human computer Interaction, Human Factors, Social Sciences( Anthropology, Psychology, or a related field), with demonstrated use of these skills to software.
  • Product industry background or digital healthcare research background is desired.
Required Skills:
  • Minimum 5 years of experience as a UX or scientific researcher or applied social scientist in a healthcare or academic setting, consulting, agency or product company.
  • Experience within the healthcare industry is a plus.
  • Good presentation and communication skills (both verbal and written) including experience and level of comfort presenting to cross-functional audiences.
Preferred Skills:
  • Experience with clinical or scientific research requirements is preferred. Some projects may require you to prepare, submit, and amend research protocols for Institutional Review Board (IRB) review in compliance with applicable regulations such as Good Clinical Practice, as needed.
ZS is a global consulting firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable.

Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.

ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

ZS is committed to providing and maintaining a safe workplace. Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required. Religious/Medical Exemptions can be requested on a limited basis upon hire.

NO AGENCY CALLS, PLEASE.


This job has expired.

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