At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
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Job Description Summary:
As a Lead Content Strategist, you'll be a key driver of content strategy and editorial
quality for multiple cross-functional product delivery teams, leading a team of
Content Designers. At PayPal, Content Designers work side by side with UX
Designers, Product Managers, and Researchers to create user experiences that
empower people and businesses around the world.
•Lead and grow a small team of Content Designers including line
management, performance management, and professional development.
•Inspire the team to evangelize for our customers, develop the information
they need, determine when and how best to communicate with them, and
how to do so with a trusted voice that makes them feel cared for and
•Drive the definition of a clear and actionable strategic direction for content in
your product area.
•Work with the writers on your team to make sure content is implemented to
deliver against the strategy and to PayPal standards.
•Use data and customer feedback to measure the effectiveness and of the
content strategy and pivot as needed in real time.
•Work with the Content Community of Practice team to define, develop, and
implement content strategy frameworks, toolkits and guidelines, with the aim
of developing world-class experiences at scale.
•Coordinate content with Brand, Marketing and Operations teams to ensure
we create a consistent end-to-end experience.
•Use data and research to evaluate your content's impact, and push for
continuous improvement that shows real results.
•Be an arbiter of best practices in grammar, messaging, terminology, writing,
•Reach across disciplines and departments to demonstrate how content can
be used to create lasting and meaningful relationships with our customers.
•5+ years of experience writing for multiple channels and platforms, such as
websites, apps, email, and social media. You know how and when to use a
•3+ years of experience managing or mentoring writers.
•You see products and solutions as part of a customer's larger journey and
you seek to deeply understand that journey through research and data
•You understand brand and marketing methodologies, but your real expertise
is using design thinking in service of creating great products.
•You have a track record of positioning content as an engagement tool that
transforms customer relationships.
•You have a history of knocking down organizational obstacles and building
sustaining frameworks and partnerships.
•Experience in financial services, payments, B2B or B2C e-commerce is
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
Click Here to learn more about our culture and community.
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at firstname.lastname@example.org.
As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
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