Launch Consultant, Associate
EAB


Job Info






About EAB

At EAB , our mission is to make education smarter and our communities stronger. We harness the collective power of 2,100+ schools, colleges, and universities to uncover and apply proven practices and transformative insights. And since complex problems require multifaceted solutions, we work with each school differently to apply these insights through a customized blend of research, technology, and services. From kindergarten to college and beyond, EAB partners with education leaders, practitioners, and staff to accelerate progress and drive results across three key areas: enrollment management, student success, and institutional operations and strategy.

At EAB, we serve not only our partners but each other-that's why we are always working to make sure our employees love their jobs and are invested in their community. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Role in Brief:

Launch Consultant - Associate

The Launch Consultant (LC) works in partnership with our university and community college partners and with internal teams, alongside the Strategic Leader (SL) and Business Analyst, to manage our Student Success Technology partner implementations. This includes managing project timelines, consulting partners on workflow design related to implementation, and ensuring partners successfully go live on time, and gain early value in our technology. The Launch Consultant has the primary responsibility for supporting client relationships in collaboration with the SL, given a client's goals, resources and timeline. In addition to partnering with senior academic leaders (including but not limited to Provosts and Vice Provosts) to implement our student success technology platform, the LC will work with academic advising and other support departments to drive depth and breadth of use of the platform, leverage analytics to identify new areas of opportunity, and work with senior academic leaders to identify and overcome systemic obstacles to student retention and graduation success.

This role is based in Washington, D.C.

Primary Responsibilities:

Implementing Student Success Technology:

  • Develop an understanding of partner goals and keep abreast of changes in the partner's situation; communicate these goals and changes to the project team
  • Collaborate with the Strategic Leader and Business Analyst in leading the partner project team throughout implementation, ensuring goal and priority alignment
  • Maintain the end-to-end relationship with universities and community colleges utilizing EAB's Student Success technology, from initial onboarding, to go-live, through user training, project management, and consulting
  • Complete gap analysis of existing advising, support processes and student experience across each school as a means of identifying missed opportunities developing the optimal workflow integration of the platform
  • Monitor technology implementation progress; answer questions and devise solutions to partner problems
  • Work with partner on appropriate change management strategies to implement the platform
  • Partner with EAB technical/data support staff and internal teams to ensure smooth implementation of our technology platform

Driving Student Success Technology Impact
  • Serve as the central point of contact, working closely with the project owner and application administrators at each partner institution through the full implementation process and post-implementation, helping communicate updates to program sponsors/senior leaders as needed
  • Partner with the SL in leading and facilitating partner discussions and meetings both via phone and in person
  • Develop engagement strategies with key stakeholders
    Provide feedback and support to product management team to continue to further refine and enhance the technology

Basic Qualifications:
  • Bachelor's degree
  • 2 - 3 years of work experience
  • Must possess at least two of the following:
    • Consulting experience
    • Client management experience
    • Project management experience
    • Experience working in the higher education industry
    • Experience presenting to groups or facilitating training sessions
  • Demonstrable analytical reasoning or quantitative analysis
  • Experience facilitating and managing organizational change
  • Willingness to travel 30 - 50% domestically (varies by product)
  • Valid driver's license

Ideal Qualifications:
  • Deep knowledge of academic advising and undergraduate programming
  • Consulting experience in the areas of enrollment management and student retention
  • Proven ability to drive change and achieve results in an academic setting
  • Experience working with student information systems and student data

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package.
  • Medical, dental, and vision insurance; dependents and domestic partners eligible
  • 401(k) retirement plan with company match
  • 20+ days of PTO annually, in addition to paid firm holidays
  • Daytime leave policy for community service or fitness activities (up to 10 hours a month each)
  • Paid parental leave for birthing and non-birthing parents
  • Phase Back to Work program for employees returning from parental leave
  • Infertility treatment coverage and adoption or surrogacy assistance
  • Wellness programs including gym discounts and incentives to promote healthy living
  • Dynamic growth opportunities with merit-based promotion philosophy
  • Benefits kick in day one, see the full details here.


At EAB, we believe that to fulfill our mission to "make education smarter and our communities stronger" we need team members who bring a diversity of perspectives to the table and a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don't discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.


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