Language Coordinator/Certified Spanish Interpreter
Compass Health Network

Job Info

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Compensation: $19.00/hourly

POSITION PURPOSE:

Responsible for interpreting and/or coordinating appointments for Dental and Primary Care Departments.

ESSENTIAL FUNCTIONS – JOB SPECIFIC:

• Schedule appointments and provide professional interpretive services.
• Confirms Spanish speaking appointments and coordinates interpreting services needed the following day/two days in advance.
• Answers Spanish line in phone system in polite and courteous manner.
• Direct phone calls and messages to appropriate office staff.
• Confirm patient’s insurance coverage eligibility and coordinates interpretive services based on if covered.
• Works in conjunction with medical assistants, nurses and providers regarding medication refills, lab results, referrals.
• Coordinates interpreting services for referrals placed by our providers to other facilities which don’t have the capacity to provide one.
• Provides Spanish interpreting services for Open Access patients, walk ins to express care and inquiries to Medicaid office.
• Monitors/manages interpreter schedule coordinates interpretive services for languages outside of Spanish and for patients whose insurance covers interpretive services.
• Follow-up on all Spanish missed appointments at all sites.
• Manage and monitor the patient portal for Spanish speaking patients.
• Collects co-pays, past due balances (if applicable) for Spanish speaking patients, balances daily batch and turns in money collected for the day as directed by the Central Reception Supervisor.
• Keep abreast of any updates/changes per outside interpretive providers.
• Attends monthly staff meetings as required.
• Conducts self in accordance with Compass Health Network’s policies.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Excels in customer service.
• Other duties as assigned.

ESSENTIAL FUNCTIONS/CORE COMPETENCIES – COMPANY WIDE:

• Regularly attends work except for approved absences
• Attends all training as required
• Maintain professional, “champion” behavior
• Provides quality customer service
• Provides services with a commitment to service excellence
• Works in a way that exhibits a commitment to personal excellence
• Team oriented and values diversity

WORKING CONDITIONS & EXPOSURE RISK:

• Regular exposure to blood and/or body fluids
• Regular exposure to radiation sources
• Regular exposure to biohazard waste materials

 

 

 

EDUCATION:

High School/ GED required

WORK EXPERIENCE:

At least two (2) year experience preferred

LICENSURE/CERTIFICATION:

Medical Interpreter Certification

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant. 

 

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