Knowledge Management Specialist
ECS Corporate Services

Washington, District of Columbia

Posted in Engineering


This job has expired.

Job Info


ECS is seeking a Knowledge Management Specialist to work in our Washington, DC office, or remote. Please Note: This position is contingent upon contract award.

Job Description:
The ECS is seeking an experienced knowledge management specialist to assist in the design, development, and implementation of Knowledge Management (KM) strategies. Apply expertise in KM tools and deploy information management and content management strategies and experience. Comprehend and recognize key barriers to KM behavioral change and develop effective change management programs. Analyze business processes, interview stakeholders, and evaluate strategic and IT plans to develop KM programs. Develop KM governance structures and processes for implementing KM programs and systems and provide consulting thought leadership on current best practices in KM, portal design, and intellectual capital and content management.

The successful candidate will have a successful track record of performance in their field of expertise while being a self-starter. This position will provide technical support and advisory services for transformational mission projects that require a mindset shift toward customer experience and service. This includes, but is not limited to, researching and compiling information and developing materials to be used for enterprise and project planning and decision making. Familiarity with business requirement development and prioritization, customer experience, human-centered design and industry standard change management methodologies are required. Familiarity with SharePoint Online and Agile project management is highly desired. Work assignments for this task order shall focus on the design and implementation of an enterprise change management program and knowledge management structure that enable best-in-class delivery of new services to the customers. Will provide support across organizational divisions.

Assist with developing and implementing new models of engagement and service delivery, with an eye to the enterprise knowledge and change management structures needed for exceptional customer experiences. The contractor shall make design, functionality, and process improvement recommendations for consideration by management. In addition, the contractor shall assist with preparing project-related artifacts, documenting requirements, developing knowledge and change management models in response to prioritized requirements, and supporting the implementation of approved models.

The work process for obtaining requirements shall be collaborative based on interviews and documents gathered from team and other applicable groups. Work products will cover a range of content management, knowledge portal, and change management needs and include both externally and internally facing documentation supporting real-time leadership decisions.

In addition to gathering requirements, the contractor shall provide advice and recommendations in all areas of the business intelligence and analytics which may include, but not limited to, the following:

  • Participate in stakeholder discovery sessions to gather, define, validate, and prioritize requirements for organizational performance dashboards and related decision-making tools.
  • Research available, current knowledge architecture to develop a recommended knowledge management and content management strategy with a focus on improving information quality, access, availability, and reliability.
  • Design, test, and modify guidance, documentation, and other administrative tools based on user requirements. Includes demonstrating prototypes and leading end user testing to obtain feedback to ensure the design is responsive to needs. May include creating custom knowledge libraries or change management tools not available out of the box - particularly in SharePoint Online.
  • Assist in fixing issues as they arise, by analyzing the problem, providing written recommendations for resolution that include the impact of the proposed action(s), and taking agreed upon corrective actions.
Required Skills:
  • At least 3-5 years of relevant experience supporting enterprise knowledge management and change management efforts.
  • Experience in consulting with cross-functional teams.
  • Experience with creating knowledge and change frameworks needed to implement and support service delivery.
  • In-depth understanding of HCD design and how to use it in support of knowledge projects.
  • Experience constructing training materials, change management communications, and governance documentation for content, change, and knowledge at an enterprise-level.
  • In-depth understanding of HCD and how to use it in support of documentation requests.
  • Preference given for experience engaging in Agile projects.
Desired Skills:
  • Preference given for certifications in Knowledge Management and Change Management.
  • Preference given for certifications in UI, UX, CX, and HCD.
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.


This job has expired.

More Engineering jobs


Montrose Environmental Group Inc.
Porter Ranch, California
Posted about 1 hour ago

Montrose Environmental Group Inc.
Phoenix, Arizona
Posted about 1 hour ago

Montrose Environmental Group Inc.
Benicia, California
Posted about 1 hour ago

Get Hired Faster

Subscribe to job alerts and upload your resume!

*By registering with our site, you agree to our
Terms and Privacy Policy.