We are seeking candidates who recently received their A+ cert and have a background in customer-facing positions.
Develop and maintain the relevant and requisite Executive Support processes and procedures in compliance with IT and Corporate Policies and guidelines. Position will work with other CTO groups (desktop engineering, network, security, etc.) to ensure sound practices are employed.
Provide support and functionality of all technology needs for Executive Management, including: mobile devices, desktops laptops, tablets, and video conferencing used in the office, in transit, home, and during travel.
Act as a technology guru focusing on understanding executive requirements and providing for their technology needs
Manage executive technology proactively to provide the appropriate level of availability and stability. When there is an outage related to a device or platform, restore service in a timely and efficient manner. Ensure that all devices have the necessary level of reliability for each executive.
Evolve the use of Executive technology - how they are used; and which tools are relevant. Identify emergent technology and functionality useful to executives.
Continuous improvement of Executive Support processes
Move Coordination (Includes transfers) - work with the various technology groups and Corporate Realty Services (CRS) to successfully complete physical and client migrations.
Client Communications - prepare and send communications to internal team as well as business representatives.
Project Management - work with change management and desktop related support teams to ensure successful completion of site build outs, training, and onsite/mobile events.
Coordination of onboarding new hires, performing meet and greet, and sending of welcome package.
Metrics Reporting - maintain and provide metrics on weekly and monthly basis to ensure effective customer service.
Review monthly expense reports to ensure validity and accuracy of charges; reconcile and work with AP to reclassify erroneous charges
Work with finance to prepare quarterly forecast, accruals and budget
Vendor Relationship management
New Product review and marketing
Enhance internal ticketing system to accurately report metrics for CSO.
Partner with CATE and internal support teams to showcase new technology and services across the organization.
According to the US Bureau of Labor Statistics (BLS), employment in computer and information technology occupations is projected to grow 11 percent from 2019 to 2029, much faster than the average for all occupations. These occupations are projected to add about 531,200 new jobs. Demand for these workers will stem from greater emphasis on cloud computing, the collection and storage of big data, and information security.
According to BLS, the median annual wage for computer and information technology occupations was $91,250 in May 2020, which was higher than the median annual wage for all occupations of $41,950.