IT Service Desk Technician
Oldcastle

Job Info

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Oldcastle BuildingEnvelope® is the leading supplier of value-added, glazing-focused, interior, and exterior products and services. We design, engineer, test, and manufacture solutions in engineered curtain walls, storefronts, and entrances, architectural glass, shower enclosures, glazing hardware, windows, railings, and more.

The IT Service Desk role with us in York PA isn't just a job - it's a career opportunity with a great company. And we ask our professionals to be just that- professionals. We want to lean into your expertise to help us get better. We will give you what you need to be successful, and you will get to contribute, every single day. And one awesome features of this job:

• We don't want you on the Service Desk forever. We want someone motivated to learn IT and grow as a professional, and we will help them build a long-term career in IT. The variety that you will experience on the Service Desk will put you on the fast track.

This role is perfect for the individual who approaches their work in a professional manner and who loves a good challenge. If that sounds like you, come join this industry leader!

Formal Education & Certification

• College diploma or university degree in the field of computer science and/or +3 years equivalent work experience

Responsibilities

• Provide first contact support of incoming requests to the Service Desk via telephone, web portal and email to ensure courteous, timely, and effective resolution of end-user issues.
• Build rapport and elicit problem details from Service Desk customers.
• Prioritize incidents and service requests according to defined processes to meet specified SLAs.
• Ensure accurate and detailed documentation in all tickets.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Research solutions through internal and external knowledgebase as needed.
• Identify and learn appropriate software used and supported by the organization.
• Test fixes to ensure incidents have been adequately resolved.
• Contribute to knowledgebase as needed.
• Reinforce SLAs to manage end-user expectations.
• Provide suggestions for continual improvement.
• Deploy pre-packaged software using distribution tools and processes as requested by end users.

Personal Attributes

• Ability to conduct research into a wide range of computing issues as required.

• Ability to absorb and retain information quickly.
• Ability to present ideas in customer focused, user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical, troubleshooting, and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Work Conditions

• 40-hour workweek, hours varying from 8am-8pm Eastern Time.
• After-hours/on-call rotation.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.

What OBE Offers You

• Highly competitive base pay
• Comprehensive medical, dental, and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A culture that values opportunity for growth, development, and internal promotion

About OBE

OBE has a long and proud heritage. We are a collection of family businesses, regional companies, and large enterprises that together form the OBE family. OBE operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Date Posted: May 16, 2022

Nearest Major Market: York PA
Nearest Secondary Market: Lancaster
Job Segment: Technician, Computer Science, Testing, Design Engineer, Technology, Engineering

This job has expired.