IT Service Desk Specialist
Intrepid Solutions and Services, LLC

Job Info

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Overview

Intrepid Solutions is looking for qualified Communication Focal Point (CFP) Service Desk support. CFP Personnel support the facilities information technology (IT) infrastructure, including Windows/Linux based platforms and required to support a 24*7*365 schedule including performing touch maintenance at the users location.
Responsibilities

• Remote Support - provide remote diagnosis/resolution of end-user requests/problems in a customer service oriented, team environment.
• Touch Maintenance - provide at-the-desk diagnosis/resolution of end-user requests/problems in a customer service oriented, team environment.
• Coordinate corrective action required by outside/parent agencies as required.
• Be responsible for monitoring, opening, assigning, updating and closing tickets on up to 4 separate ticketing systems.
• Troubleshoot assigned tickets using Standard Operating Procedures (SOP's).
• Provide administrative support as required such as granting/revoking network access and file permissions; performing file/directory restorations; installation of desktop software; VoIP pin resets.
• Provide administrative support to user account creation and maintenance to include resetting account passwords and unlocking accounts.
• Provide desktop support at the customer's location as required such as adding workstations to the domain, troubleshooting hardware issues, installing drivers; desktop support includes Windows and Red Hat Linux workstations and mobile computing (i.e. laptops and tablets).
• Provide 24-hour network and environmental monitoring and appropriate alarm reporting utilizing provided tools/capabilities.
• Use provided network monitoring tool (E.g. Solarwinds) to monitor and support various networks and system assets.
• Perform system reboots in the data center as required following documented reboot procedures.
• Be able to utilize standard Active Directory and UNIX based commands.
• Replace workstations with like systems and reload all applicable user applications.
• Coordinate with other duty sections such as hardware technicians and software administrators when additional Level II2 or Level III3 support is required.
• Utilize provided environmental monitoring system (E.g. Site Scan) to discover and report environmental systems problems.
• Follow the Standard Operating Procedures for backup and restoration.
• Physically or remotely log into the system and execute prepackaged Microsoft Installers (MSIs) or follow prescribed flowcharts/checklists.
• Provide daily network status reports.
• Assist Air Force Network (AFNET) Enterprise Service Desk (ESD) with resolution of Remedy trouble tickets.
• Provide monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the month.

OPERATING HOURS AND EXPECTATIONS: This is a full time position, with standard operating hours Monday - Friday, unless otherwise indicated during the interview process.

TRAVEL: Position does not require travel.

Qualifications

CLEARANCE: Active Top Secret / SCI **TS/SCI required upon application for initial consideration.***

EDUCATION:

• High School Diploma or equivalent

CERTIFICATION(S):

• Department of Defense (DoD) 8140/8570
• Information Assurance Technician (IAT) Level II (CompTIA Security+) certification, required within 30 days of application for initial consideration.

Intrepid Solutions is a federal contractor, and therefore subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.

Equal Opportunity Employer/Veterans/Disabled

This job has expired.