IT Manager
American Woodmark

Job Info

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JOB SUMMARY:

A Technical Support Specialist (TSS) Manager evaluates, improves, and maintains the plant’s needs as they relate to information support systems.



ESSENTIAL FUNCTIONS:


* Actively participate on assigned teams and projects
* Establish goals for individuals and perform periodic performance reviews
* Participate in the identification and implementation of continuous improvement initiatives
* Participate in identifying hiring needs, employee selection, and the training process
* Communicate departmental expectations, motivate team members, and identify opportunities for improvements, ensuring policies are followed and providing guidance along with discipline
* Provide team leadership consistent with company vision, mission and CITE principles
* Plan and coordinate department’s activities to maximum performance to achieve safety, quality, delivery, and cost goals
* Install and maintain software, computer hardware, and expand existing PC-based systems
* Determine basic hardware and software needs in conjunction with end users
* Train users, new and existing, in hardware and software applications
* Maintain computer hardware, phone systems, and printers
* Support scanner and RFID issues
* Perform IT audits and research system problems
* Submit TSS Solution Center tickets to resolve system and hardware issues
* Clean PCs, run and terminated cables on plant floor
* Maintain a safe work environment, including housekeeping for yourself and your team
* Display, encourage, and maintain a professional work environment through the timely completion of projects, respectful communication, team player attitude, integrity, accountability, excellence
* Other duties as assigned



QUALIFICATIONS:

Required Skills/Experience:


* Bachelor’s degree in Information Technology or a related degree, required
* 3-5 years in system development or technical systems support role
* Proficient in Microsoft Office
* Track record of successful project management
* Self-motivated, independent thinker and energetic with customer service skills
* Strong planning, organization, time management and problem-solving skills

Required Physical Ability:


* Prolonged periods of sitting, standing, and walking
* Occasionally lift and/or move up to 30 lbs.
* Ability to climb and perform various duties from a latter at various heights



WORKING CONDITIONS:


* Working in an indoor environment with excessive hot, humid, and cold temperatures.
* Protective safety gear may be required including safety glasses, gloves, and other.
* The noise level is usually moderate to high.

Occasional overtime and weekend work, required. About American Woodmark in Cumberland:


* According to Glassdoor, American Woodmark ranks in the Top 5 Companies in the Cumberland, MD area.
* We are centrally located in the beautiful Appalachian Mountains and only 2 hours from Baltimore, MD and within an hour drive to West Virginia, Virginia, & Pennsylvania.
* Cumberland’s historical downtown attracts locals and tourists to: the Western Maryland Railway Station, the Arts & Entertainment District, the Canal Place Heritage Area, The Great Allegany Passage, the Allegany Museum, and local wineries & breweries.

Interested?

Candidates are welcomed to contact our recruiters via email (RPDLJobs@woodmark.com) and phone (301-729-2211 ext.201/ ext.202). Please include your name, phone number, and what position(s) you are interested in. We can’t wait to hear from you!

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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