IT Customer Support - Entry
Washington State University

Job Info

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Title:

482CS-YN - IT Customer Support - Entry

Business Title:

IT Customer Support - Entry

Additional Titles:

Location:

WSU PULLMAN CAMPUS

Employee Type:

Classified

Job Family:

Civil Service - OT Eligible

Position Details:

Summary of Duties:

Works under direct supervision to assist with the implementation, configuration, administration, testing, maintenance, troubleshooting, user training and data maintenance and integrity of the C-store Management System and associated records in the Micros Point of Sale (POS) System. Install and support the desktop clients for all Dining Services specific applications. Test, implement, troubleshoot, and maintain all Dining Services specific hardware devices including, but not limited to cash registers, bar code readers, scales, receipt printers and handheld devices as directed. Assist with the use of the CougarCard System and its peripheral devices in Dining Services operations. Assist with the implementation, configuration, administration, testing, maintenance, troubleshooting, user training and use of all software applications used by Dining Services including, but not limited to the food service management, convenience store management, nutritional information, handheld inventory management, time and attendance, web and mobile ordering and Point of Sale systems.

Required Qualifications:

• A Bachelor's degree in a related technology field AND 1 year of professional experience. Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

• Experience supporting a variety of hardware devices in an enterprise network environment.

• Experience supporting and troubleshooting Windows operating systems.

• Experience supporting a variety of desktop applications including, but not limited to spreadsheets, word processing and database applications e.g., the Microsoft Office desktop suite.

• Experience in food service operations.

• Experience with Point of Sale systems.

Preferred Qualifications:

• Experience in a university food service operation.

• Experience in convenience store, or grocery store operations.

• Experience in the use and/or support of Point of Sale systems.

• Experience managing sell prices in Point of Sale systems.

• Experience supporting Point of Sale systems.

• Experience in the use and/or administration of computerized food service management systems.

• Experience in the administration of computerized food service management systems.

• Experience in the use and/or administration of computerized convenience store, or grocery store management systems.

• Experience in the administration of computerized convenience store, or grocery store management systems.

Additional Information:

COVID-19 Vaccine Information:

In accordance with Washington State Governor's Proclamation 21.14.3, as a condition of employment, you must be fully vaccinated or have an approved medical/religious accommodation by time of hire. People are considered fully vaccinated two weeks after receiving their last shot in a vaccine series. Full vaccination status or an approved accommodation will be verified prior to your first day of work. Should you not be fully vaccinated or have an approved medical/religious accommodation you will not be able to start employment with WSU. Information regarding vaccine verification and/or requesting a medical/religious accommodation is available at https://hrs.wsu.edu/covid-19/vax-verification/. Please contact HRS at hrs@wsu.edu or 509-335-4521 if you have questions.

Area/College: Student Affairs
Department Name: Administrative Services Information Systems
City, State, Zip: Pullman, WA, 99164
Department Link: studentaffairs.wsu.edu/
Monthly Salary: $4,758 - $6,244 -Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.
FTE: 100%
This is a permanent position.

Posting Close Date: Applicants must submit their completed application by October 2, 2022 at 11:59 p.m.
Background Check: This position has been designated by the department to require a background check.
Application Instructions: Applicants must attach the following documents to their online application: 1) resume and 2) cover letter. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for professional references within the application.
Required Documents:

• Cover Letter

• Resume

Time Type:

Full time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.

This job has expired.