At least 5 years of customer facing technical support experience
High level understanding of remote support technology applied to medical device industry; and/or experience with equivalent remote support technologies
Experienced with wearable technologies such as Vuzix, Realwear, or Iristick
Exposure to technical support in a clinical environment such as a hospital
Experienced with ITSM and ITIL practices
Technical support and troubleshooting of Audio/Visual hardware, adaptors, and components
Experienced with the support of complex adaptor/component input/output configurations and connectivity tools, including image splitters, power convertors, epiphans, Bluetooth and wi-fi
Comfortable with remote engagements using MS TEAMS or ZOOM
Experience being part of a diverse and globally distributed team
Potential ability to travel 5%-10% to accommodate urgent support requests
Experience with technical support & troubleshooting, relationship building and collaboration, and engagement
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
According to the US Bureau of Labor Statistics (BLS), human resources specialists is projected to grow 7 percent from 2019 to 2029, faster than the average for all occupations. Human resources specialists will be needed to handle increasingly complex employment laws and healthcare coverage options. Most growth is projected to be in the professional, scientific, and technical services industry.
According to BLS, the median annual wage for human resources specialists was $63,490 in May 2020.
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