Information Specialist
ECS Corporate Services

Job Info

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ECS is seeking an Information Specialist to work in our Gettysburg, PA office.

Job Description:
The Information Specialist (IS) will be responsible for communicating with federal government licensees by answering incoming calls and responding to online inquiries to the licensing support hotline. The IS will be responsible for registering user accounts, assisting callers with applications, and educating callers by providing general information on federal rules, policies, and procedures. The IS will also be tasked with logging calls into an incident management system and making outbound calls to follow-up on open inquiries.

The Hotline is open between the hours of 8:00 am and 6:00 pm, Monday through Friday. The agent would work during those timeframes. Specific hours would be determined based on the current needs of the Hotline.

Required Skills:

• Must be a US Citizen or Green Card Holder.
• Must be able to obtain a Public Trust Clearance.
• High School Diploma.
• Excellent customer service skills
• Excellent attendance record with the ability to be flexible
• Ability to interpret and apply applicable rules, policies, and procedures
• Ability to prepare written documents using correct punctuation, grammar, and spelling.
• Ability to use personal computers and Microsoft Office computer software applications.

Desired Skills:

• Bi-lingual - English/Spanish
• Call Center or customer service experience

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

This job has expired.