I.T. Help Desk Support Analyst
Arhaus

Conover, North Carolina

Posted in Retail


This job has expired.

Job Info


Arhaus is seeking a motivated, tech-savvy individual with prior Help Desk experience to join our IT Help Desk team. The IT Help Desk Support Analyst position works on-site and provides telephone, hardware, software, how-to support, and customer service. The position’s focus is on technical phone support for our Store users along with phone and in-person technical support for our Corporate, and Warehouse users.

Skills Needed:

  • 1 to 3 years experience in a Help Desk or Customer Service environment.
  • Effective telephone skills.
  • Effective communication skills.
  • Strong knowledge of standard PC Hardware / Software / Operating Systems.
    • MS-Windows 10
    • MS-Office
    • Citrix
    • Knowledge and experience with Mac OS, especially in a Windows network environment.
  • Fundamental understanding of networking and network troubleshooting.
  • Ability to make sound decisions based on logical reasoning.
  • Commitment to the team concept.
  • Effective problem determination skills.
  • Effective listening skills.
  • Ability to work in a fast-paced & high-volume environment.
  • Needs to be a self-starter.
  • Ability to work independently.
IT Help Desk coverage and hours are M-F 7 AM to midnight, Saturday from 9 AM to 9 PM, and Sunday from 9 AM to 7 PM. The right candidate will be working a predefined shift on a rotation with the team.


This job has expired.

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