Human Resources Coordinator / Support
Kforce Inc.

Job Info

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RESPONSIBILITIES:

Kforce has a client that is seeking a Human Resources Coordinator/Support in Tempe, AZ.Overview:The Human Resources (HR) Service Center Specialist is responsible for supporting the company's employee service center serving employees, managers, and various external stakeholders for the Americas Region (USA, Canada, and Latin America). Although this position is operational and transactional in nature, the successful individual supports a critical control function within the HR Shared Services organization providing general customer service, transactional support, and information to employees across the regions.The HR Service Center Specialist is responsible for driving employee and manager self-service and providing Tier 1 level support to employees at all organizational levels across the company. In support of this objective, you will be creating, assigning, escalating, and resolving cases within our Case Management System and completing transactions via Workday. Inquiries come into the department via primarily three channels: email, telephone, and chat. Because of this, your ability to multi-task and communicate effectively (both verbal and written) is crucial.Major Responsibilities:

• Manage, assign, and resolve cases assigned by you or by others, coming into the department from multiple channels including by phone, email, or chat
• Expedite incoming inquiries and create cases in real-time with the goal of resolution of assigned cases within our established Service Level Agreement (SLA) timeframe
• Process routine system transactions in Workday in a manner consistent with established procedures and deadlines
• Perform daily BAU (business-as-usual) work including checking shared mailboxes, daily mail-outs, unemployment claims, document requests, and the completion of various other transactions

REQUIREMENTS:

• Associate's degree or 2-3 years of college work or equivalent experience
• Demonstrate a passion for customer service, excellent organizational skills, and prior work experience in a Human Resource/Employee Service Center, busy Call/Contact Center, or work as an HR Generalist
• Must be able to meet monthly objectives as established by the management team
• Must have energy and stamina to handle high call volume and repetitive tasks
• Strong customer service and problem-solving skills
• Strong verbal and written communication skills with the outcome of achieving understanding across all employee levels and groups
• Demonstrate energy, and enthusiasm and inspire within the team

Preferred Skills:

• Minimum experience of 2-3 years as a support center representative specializing in Human Resources support is preferred
• Experience in payroll is a plus
• Experience with Workday or HR Case Management, ServiceNow, or a similar case management tool is highly desirable
• Bilingual (Spanish) is preferred but not required

Other Information:

• Available shift is 7-4pm, Monday through Friday
• Occasional overtime may be available
• Current work arrangement is 3 days remote and 2 days in the Tempe, AZ office but is changing to 4 days in office, ETA end of the year

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