Help Desk Analyst
BC Forward

Kansas City, Kansas

Posted in IT


This job has expired.

Job Info


Help Desk AnalystBCforward is currently seeking highly motivated Help Desk Analyst for Kansas city, KS.Title: Help Desk AnalystLocation: Kansas city, KSDuration: Long Term DescriptionUnder general supervision, act as first contact for any computer, application or system-related problems and be able to provide direct, telephone based and remote control/diagnostic support services to include software, hardware, and network connectivity support to internal users on standard PCs, laptops, various mobile devices, Windows desktop applications and technologies including MS Office365, Outlook, Internet Explorer, Edge, Adobe Reader, VPN connectivity, printers, and applications developed and/or hosted in-house. Support is provided in a process-oriented environment with Service Level Objectives and specific focus on exceeding customer's expectations by delivering quality customer service.* With minimal supervision, uses technical expertise and established guidelines to complete routine and assigned tasks accurately and in a timely manner.* Consistently uses courtesy while providing support to end users. Asks questions to gather information about the problem and listens carefully. Guides the user through diagnostic and resolution procedures, using clear and concise directions* Resolves a variety of Help Desk ticket problems with good judgment, attention to detail, persistence, and in a timely manner. Documents, tracks, and monitors trouble tickets to resolution. Meets SLA requirements.* Follows policies and procedure to ensure corporate data security.* Executes and enforces user access guidelines and procedures.* Demonstrates working knowledge of and troubleshoots configuration and connectivity to client/server and web-based enterprise applications and mobile-workforce applications.* Responds positively and promptly to coworker requests for assistance.* Participates in assigned projects, contributing to their accurate and timely completion.* Communicates effectively with all levels of employees, both technical and non-technical.Skill/Experience/EducationMandatoryBachelor's degree in a related field and 1 year recent experience in help desk operations. Associates Degree in a computer science-related field and 2 years recent experience in help desk operations. High School diploma and two years of demonstrated work experience on a Service Desk. Prefer CompTIA A+ or Net + certifications. Education or training in ITIL, electronics, organizing, planning, decision making and effective communication skills preferred. Successful candidate must have more than two years of demonstrated job experience using basic writing, effective communications, training, and technical reading skills as well as skills in interpersonal relations, handling conflict, organizing, analyzing, planning, judgment, listening, decision making, cooperation, sensitivity to others, technical problem solving, and system troubleshooting. Knowledge of Windows 7 or Windows 8, and Microsoft Office is required. Candidate must be familiar with Incident Management software and processes, remote management tools, and has higher than average customer service skills. Experience with ServiceNow, Office 365, Citrix, and Mobile Device Operating Systems is preferred. In addition to normal office work conditions, candidate must have the ability to perform the physical activities of the job. Valid driver's license required.About BCforward:BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs. www.BCforward.comwww.facebook.com/bcforward
Interested candidates please send resume in Word format Please reference job code 176808 when responding to this ad.

Get job alerts by email.Sign up now!


This job has expired.

More IT jobs


American Cybersystems, Inc.
Dallas, Texas
$55.00 - $60.00 per hour
Posted 41 minutes ago

American Cybersystems, Inc.
Salt Lake City, Utah
$20.00 - $25.00 per hour
Posted 41 minutes ago

American Cybersystems, Inc.
Agoura Hills, California
Posted 41 minutes ago

Get Hired Faster

Subscribe to job alerts and upload your resume!

*By registering with our site, you agree to our
Terms and Privacy Policy.