Health Advocate Bilingual Benefits Associate
West Corporation

Plymouth Meeting, Pennsylvania

Posted in Telecommunications


This job has expired.

Job Info


For this opening we will consider candidates from the following locations: PLYMOUTH MEETING,PA,US |

Essential Job Functions

  • Professionally answers incoming calls and respond to client inquiries
  • Provides guidance to members on open enrollment issues and benefit options. This includes compare and contrast benefits during Open Enrollment and Special Enrollment Periods.
  • Connect with customers by phone and quickly develop a rapport to help the individual to navigate their benefit choices and options.
  • Answer customer questions related to Benefit Plans, including the following topics:
    • Health Care Reform
    • Marketplace navigation
    • Exchange plan review and comparison
    • COBRA
    • Medicare A, B, MediGap, Meciare Part D plans
    • High deductible health plans
    • Flex Spending Accounts, Health Savings Accounts, and Health Reimbursement Accounts
    • Coordination of Benefits and which plan is primary
    • Summary Plan Documents
    • Government programs and resources
    • Legislation and mandates
    • Fully insured and self-insured
    • Pharmacy benefits including injectable medications
  • Facilitate obtaining member's medical records
  • Place outbound follow up calls for issues that cannot be resolved during the initial call
  • Respond to member cases in delegate box, answers and after hours calls

Other Skills/Abilities
  • Bachelor's degree or other applicable work experience
  • Previous benefits experience preferred
  • Strong Communication skills and phone etiquette
  • Strong ability to explain complex issues to employees/retirees
  • Highly effective listening skills
  • Strong problem solving/issues resolution skills
  • Excellent customer service and customer resolution skills
  • Organizational and administrative skills
  • Experience with Microsoft Word and Excel
  • Ability to work in a team environment
  • Familiar with Clinical Benefits clients and their benefits
  • Work in-house and permanent
  • Must be fluent in Spanish


This job has expired.

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