Guest Services Rep-**Bilingual Preferred**
Mercy Medical

Silver Spring, Maryland

Posted in Medical and Nursing

This job has expired.

Job Info

Employment Type:
Full time
Rotating Shift

**Bilingual Preferred** for this position
General Summary:

This position greets, welcomes, and assists patients and visitors, creating a friendly and positive first impression of the Hospital. The Guest Services Representative verifies that employees enter the building with their employee identification displayed, issues a date-stamped badge to all patients and visitors and maintains the visitor logbook, when necessary. Responds to telephone inquiries and provides information, directions, and assistance while protecting patient confidentiality. Provides information to visitors regarding meeting and seminar locations. Supports the patient registration process by maintaining a log of all patients and visitors as well as directing patients to the appropriate areas for registration processing. Provides wayfinding and escorting to patients and visitors as well as transports patients by wheelchair to their destination when necessary and appropriate. Consistently demonstrates customer service excellence as outlined in the Holy Cross Hospital "First Impressions" pocket guide and telephone etiquette standards.

Supports the Mission of Trinity Health and Holy Cross Hospital.

Must be able to work day shifts and rotating weekends

Minimum Knowledge, Skills, and Abilities Required:

  • Ability to communicate clearly and effectively. Fluency in both English and Spanish preferred. Spanish may be required for this position in specific settings.
  • Experience, as a receptionist in a health care setting preferred.
  • Proficiency in the use of computers. Specifically, Microsoft products and email.
  • Willingness and ability to escort patients/visitors and transport patients by wheelchair.
  • Excellent public relations and customer service skills.
  • Excellent telephone customer service skills.
  • Strong interpersonal communication, problem solving and organizational skills.
  • Ability to work in a fast paced environment with frequent interruptions.
  • Ability to meet patient age-specific needs.

    Working Conditions:

    Physical Requirements: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

    Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

Environmental Conditions: None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

Reporting Relationship:

Reports directly to the shift Supervisor or designee in the Patient Registration Department.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

This job has expired.

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